MANAB NARAH

Working as part of AML/KYCC - Financial Crime Surveillance Unit (FCSU) - Correspondent Banking - Financial Crime Compliance - Client Control - Monitoring & Assurance team under which roles and responsibilities are as follows:

• Reviewed and detected suspicious activities using AML system-generated transactional Risk Events, particularly from wire transfers.
• Conducted Case Analysis Summary (CAS) to assess Risk Events and determine escalation needs for further investigations.
• Utilized research tools (BOWB, internal watchlist, public internet sources, and third-party sites) for transaction analysis.
• Provided Quality Assurance (QA) by evaluating cases and directing appropriate inferences for closure or further investigation.
• Engaged with compliance and business personnel to gather additional information for unusual transaction assessments.
• Escalated unresolved issues or unusual activities to the Country Head of Compliance and Head FCSO while ensuring resolution.
• Documented investigations within case management tools and prepared reports detailing transaction flows using Excel.
• Conducted transaction reviews adhering to US sanctions criteria, AML regulations, and OFAC screening.
• Monitored clients for negative news (adverse media) posing potential AML or reputational risks.
• Stayed updated on sanctions lists, red flags, and AML-related developments.
• Supported management with data and document preparation (MI) and participated in training and knowledge-sharing sessions for team development.

• Fostered and maintained long-term relationships with customers, ensuring high levels of satisfaction and loyalty.
• Represented the brand consistently, upholding its image and values in all interactions.
• Managed customer inquiries and effectively resolved complaints to enhance the overall guest experience.
• Assisted other departments as needed, ensuring smooth coordination and maintaining strong inter-departmental relationships.
• Oversaw the smooth operation of the assigned floor, ensuring seamless service delivery and adherence to quality standards.