Dynamic and results-driven professional with extensive experience in policy advocacy, project management, and team coordination. Proven track record in managing complex projects and leading multidisciplinary teams in remote and hybrid work environments. Exceptional skills in streamlining operations, stakeholder engagement, and leveraging technology for effective communication and process improvement.
Overview
17
17
years of professional experience
Work History
Policy Associate, Federal Issues
Guttmacher Institute
Washington D.C.
6 2023 - Current
Led federal policy initiatives advocating for sexual and reproductive health rights by coordinating multidisciplinary team and driving successful advocacy efforts within Congress and governmental agencies.
Managed division-wide projects as project coordinator, utilizing Asana, MS Project, and Salesforce to streamline workflows and enhance productivity.
Facilitated internal finance committees and supported budget tracking using Questica, ensuring accurate financial oversight and resource allocation.
Produced policy analyses in collaboration with research and communications teams
Served as federal team coordinator for website updates, overseeing content and technical changes to ensure timely and accurate information dissemination.
Project managed and produced informational webinars for external partners, including "State Trends in Abortion" and "Monthly Abortion Provision Study."
Public Policy Assistant
Guttmacher Institute
Washington D.C.
04.2022 - 06.2023
Supported Vice President of Policy and Policy team in engaging with external stakeholders, coordinating meetings, conferences, and presentations.
Drafted, coordinated, and tracked contracts with partners and consultants, ensuring timely execution and compliance.
Collaborated with global and state policy teams to track legislation, policy products, and facilitate website updates.
Composed state factsheets on SRHR policies for the State Innovation Exchange, enhancing public access to critical information.
Maintained internal and external distribution lists, division instructional manuals, databases, and impact tracking services using Asana, Microsoft Project, and Salesforce
Freelance TESOL Teacher
Self-Employed
Washington D.C. & Erbil, Iraq
03.2021 - 04.2022
Developed and implemented customized ESL curriculum, enhancing students' reading and conversational skills through interactive online tools and personalized lesson plans.
Maintained comprehensive student records, ensuring accurate tracking of grades and attendance.
Government Affairs Specialist & Political Action Committee Manager
Molina Healthcare
Washington D.C.
11.2015 - 11.2020
Managed information requests from congressional offices, government organizations, and regulatory bodies, ensuring timely and accurate responses.
Analyzed and tracked federal legislation impacting Molina Healthcare, using Asana and Quorum for strategic planning and policy development.
Drafted position letters on legislative bills, articulating the potential impact on Molina Healthcare's policies and operations.
Lobbied and advocated on Medicaid and Medicare issues, representing Molina Healthcare's interests in legislative hearings and agency proceedings.
Coordinated advocacy days on Capitol Hill, managing logistics, meeting schedules, and information dissemination to over 80 congressional members.
Managed over $1million in political contributions for the Molina Healthcare Employee Political Action Committee, ensuring compliance with FEC regulations
Executive Administrator
City Club of Washington Inc.
Washington D.C.
05.2015 - 11.2015
Maintained financial operations using Oracle Enterprise Systems and MS Office, ensuring accurate accounts receivable and payable.
Streamlined employment processes and processed payroll activities with ADP software.
Assisted executives in achieving business objectives with thorough project management support from initiation to completion.
Bookkeeper
Tilton Bernstein Management
Washington D.C.
01.2014 - 05.2015
Managed client ledgers and communication for over 70 properties, ensuring accurate financial reporting and reconciliation.
Coordinated tax and audit preparations, providing critical feedback to property managers and CPAs.
Brand Manager
American Apparel
Washington D.C.
01.2008 - 10.2013
Education
TEFL/TESOL Certification -
Southern Utah University - Via Lingua
Cedar City, UT
03.2021 - 8 2021
James Madison University
Harrisonburg, VA
8 2008 - 5 2012
Skills
Project Planning and Development
Remote Team Coordination
Strategic Planning
Stakeholder Engagement
Policy Advocacy
Critical Thinking
Research and Analysis
Advanced MS Office Suite
Communication and Presentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Public Policy Assistant
Guttmacher Institute
04.2022 - 06.2023
Freelance TESOL Teacher
Self-Employed
03.2021 - 04.2022
TEFL/TESOL Certification -
Southern Utah University - Via Lingua
03.2021 - 8 2021
Government Affairs Specialist & Political Action Committee Manager
Molina Healthcare
11.2015 - 11.2020
Executive Administrator
City Club of Washington Inc.
05.2015 - 11.2015
Bookkeeper
Tilton Bernstein Management
01.2014 - 05.2015
Brand Manager
American Apparel
01.2008 - 10.2013
Policy Associate, Federal Issues
Guttmacher Institute
6 2023 - Current
James Madison University
8 2008 - 5 2012
Work Preference
Work Type
Full Time
Location Preference
RemoteOn-Site
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leave4-day work week401k matchPaid time off
<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors
Supervisory Governmental Liaison Federal Headquarters/Policy-Privacy at Internal Revenue ServiceSupervisory Governmental Liaison Federal Headquarters/Policy-Privacy at Internal Revenue Service