Manaika Lee
Portsmouth,VA
Summary
Passionate Nurse with demonstrated experience in home care, skilled and long term settings. Proven ability to build strong relationships with patients and families while providing compassionate care. Offers strong task prioritization and organizational skills.
Overview
23
23
years of professional experience
Work History
LPN Charge Nurse
Signature Healthcare Norfolk
07.2022 - Current
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Administered controlled narcotics and performed catheterizations.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Comforted and counseled patients and families throughout care process.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Achieved successful unit leadership by providing quality nursing care to 15 to 23 patients per day in 23-bed unit
- Served as charge nurse, caring for patients with serious illnesses
Home Healthcare LPN
Maxim Healthcare Services
10.2015 - 06.2022
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Established cordial relationships with medical personnel and staff to promote teamwork and maintain positive attitude.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Helped patients complete bathing, dressing and eating.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
LPN Charge Nurse
Province Place DePaul
08.2021 - 12.2021
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Established cordial relationships with medical personnel and staff to promote teamwork and maintain positive attitude.
- Maintained and promoted autonomy and rights of patients to provide protection and enforce dignity and respect.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Responded to patient requests with appropriate clinical and personal assistance.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Provided patient education on health care issues and prescribed medications.
Customer Service Representative
Loancare Servicing Center
04.2012 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Team Leader
Waste Management
09.2005 - 11.2011
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Yeoman
United States Navy, USN
07.2000 - 02.2008
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Established team priorities, maintained schedules and monitored performance.
Education
Diploma - Practical Nursing
ECPI University
Virginia Beach, VA06.2014
Associate of Applied Science - Business Administration And Data Processing
Utica School of Commerce
Utica, NY06.1994
Skills
- Patient Counseling and Support
- Direct Patient Care
- Patient Admission
- Strong Clinical Judgment
- Wound Dressing and Suturing
- Patient Engagement
- Adaptable and Flexible
- Verbal and Written Communication
- Patient Needs Assessment
- Tracheostomy care
- Self-Motivated
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
Timeline
LPN Charge Nurse
Signature Healthcare Norfolk
07.2022 - Current
LPN Charge Nurse
Province Place DePaul
08.2021 - 12.2021
Home Healthcare LPN
Maxim Healthcare Services
10.2015 - 06.2022
Customer Service Representative
Loancare Servicing Center
04.2012 - 02.2013
Customer Service Team Leader
Waste Management
09.2005 - 11.2011
Yeoman
United States Navy, USN
07.2000 - 02.2008
Diploma - Practical Nursing
ECPI University
Associate of Applied Science - Business Administration And Data Processing
Utica School of Commerce