Manal A. Eid
Falls Church,VA
Summary
Extensive Administrative Skill and Experience with proper work ethics, dedication, and commitment; organized and detail-oriented; able to work well under pressure; effective both on independent projects as well as team projects.
Overview
21
21
years of professional experience
Work History
Patients Coordinator
Kuwait Military Attache
Washington DC
08.2002 - 05.2012
- Receiving mail sent from Kuwait and presenting it to the head of the department and distributing it to doctors
- Writing all letters sent to Kuwait related to appointments, extensions, medical opinion and all topics related to the department
- Open patients' files upon arrival of the appointment request and their medical reports and deliver them to doctors
- Entering the information of new patients in the specialized computer program
- Book tickets for patients upon their return to Kuwait and write to airlines to get the lowest prices
- Translating death certificates and sending them to the consulate to be sent to Kuwait after ratification
- Attend meetings with the medical team and record meeting minutes
- Printing the financial settlements for patients at the end of treatment and sending them to the competent authorities in the Department of Finance and Treatment Abroad
- Making a To Whom It May Concern certificate for patients, which is often used to rent apartments, and addressing the Immigration Department to renew the residence upon its expiry
- Coverage of colleagues in the administration department and the procurement department.
Medical Office Manager
Virginia Diabetes, 4211 Fairfax Corner
Fairfax, VA
05.2011 - 05.2012
- Managed office operations and work flow as well as office staff
- Maintained and operated the electronic health records and billing system
- Assisted the customer in fixing appointments with doctors as per their needs and solving their queries
- Managed insurance and billing related procedures of the facility and solved queries of the patients regarding their insurance renewal and expiry
- Helped the accounting department in generating payroll on a weekly basis for different staffs
- Maintained a check on the equipment used in the office and facilitated repair or replacement Enabled excellent customer service in a institution and made sure that all the patients are well attended
- As per requirement
- Coordinating medical schedules, answering phones and prepairing agenda
- Read and route incoming mail and reply to relevant ones
- Organize work load to manage priorities
- Contacted different insurance providers and scheduled patients in keeping with established guidelines
- Maintaining contact with patients for appointments, cancellations and enrollment in specific programs
- Preparing rooms and laboratory equipment for examination.
Visa Officer, Section
Libyan Counselor
Washington, DC
02.2009 - 03.2011
- Overseeing day to day operations with visa facilitation services, including delivery of applications, scanning and dispatch
- Search for and link previous traces to all applications received by the Visa Section
- Deal professionally with all callers, whether on telephone or in person, to the Visa Section, ensuring that people are treated fairly and responding sensitively to differences
- Register, assess and decide visa applications in line with Libyan government policy guidelines and ensure that applications are processed in accordance with service standards and visa category priorities
- Ensure that all correspondence is considered and reports or replies prepared within targets, in clear and concise language
- Provides verbal and written advice to clients, sponsors and agencies about visa services and eligibility.
Academic Advisor
Saudi Cultural Mission
Washington, DC
08.2007 - 01.2009
- Handle over 200 students and deal with their academic concerns in Texas state universities and colleges
- Establishing and maintaining relations between the Saudi Cultural Mission and universities, institutes and English language centers
- Preparing academic documents, confidential reports and routine correspondence
- Initiating and sustaining frequent contact with students
- Compiling information and analyzing data in an effort to identify patterns for attrition for first year students
- Assisting students in understating transfer requirements for a specific program and/or a university including policy pertaining to their status as international students
- Monitoring student's progress and maintaining a supporting data base
- Auditing degree plans and evaluating academic performance
- Tracking enrollment data, and interacting with schools' officials
- Determining eligibility for awards
- Completing end of semester student file summaries
- Coordinating with international students offices regarding all issues related to visa and residency requirement
- Responding to students appeals/complaints in accordance with policies and procedures
- Contact Texas state universities and co-operate with them to solve the Saudi Students problems.
Accountant/Office Administrator
KIO
Washington, DC
01.2006 - 08.2007
- Prepare Kuwait Information Office Budget
- Handles the overall review of disbursements to ensure accuracy of payments
- Prepare Monthly Bank Reconciliation and Disbursement Statement report
- Deposit check or cash to the account of the Kuwait Information Office
- Process transactions and correspondence to Kuwait on accounting matters
- Prepare Staff and Journalists payroll
- Payment of bills covering all office expenses and building operations
- Take receipts and checks to the Attaché for approval and to the Director for signature
- Respond to vendors on any inquiries on accounting matters
- Handle correspondence with bank on accounting matters
- Compile records, coordinate and correspondence through the office of the Director with the Ministry of Information on accounting matters
- Send correspondence and fax messages to Kuwait and vendors on accounting matters
- Handles replenishment of petty cash
- Accept other tasks assigned by the Director and Attaché’s
- Maintains files for all employees including credentials and other documents pertaining to the appointment
- Periodically updates the records of employees’ promotions, annual salary increment, vacation leaves, and daily attendance
- Process registration of diplomats, dependents of diplomats, local employees, and diplomats/office vehicle to the State Department
- Directs coordination of facility requirements such as the modification of office space, maintenance of office facilities and parking allocations
- Plans and controls purchasing of office supplies, furniture and office equipments
- Maintain files of all contracts with different companies and firms as well as office cars and their insurance policies
- Follow-up the maintenance of office equipments and keeping records of such processes
- Keeping copies of all office circulars and decrees from the Embassy and State Department as well as decrees coming from Kuwait
- Follow-up all administrative/diplomatic procedures with concerned officials of the Embassy
- Coordinates staff meetings and Kuwait Information Office events
- Making travel arrangements.
Administrative Assistant
Washington, DC
02.1993 - 01.2006
- Providing full administrative and secretarial support to the Media Attaché
- Transcribing handwritten Arabic drafts, dictations and oral instructions into formal documents or speeches
- Translating and typing official correspondence to and from the Ministry of Information in Kuwait
- Composing/writing/editing letters, memos, other correspondences
- Entering information in company database (ACT 2000)
- Manage the Kuwait Information Office incoming e-mails
- Preparing diplomatic pouch for timely dispatch on a weekly basis
- Monitoring Weekly Magazine clippings
- Manage the Attaché and Public Advisor’s contacts, schedules, tasks and e-mail through MS Outlook
- Manage the Media Attaché personal bank account and statements
- Scheduling appointments and arranging travel and hotel accommodations for embassy officials and visiting Kuwaiti government delegations
- Searching and retrieving information on the Internet
- Responding to public inquiries in person, by telephone, mail, e-mail and facsimile
- Preparing Kuwait Information Office activity report on a monthly basis
- Coordinate with the Kuwait Consular office the processing of visas for journalists/media crew traveling to Kuwait
- Mass e-mailing of Kuwait Information Office press releases to all Media contacts
- Events planner
- Other duties as assigned
World Information Services
Washington, DC
01.1991 - 01.1993
- Transcribe Arabic news articles into English and computerizes same
- Other duties as assigned
Education
Microsoft Office -
Northern Virginia Community College (NOVA)
01.1997
Bachelor’s of Economic science -
University of Kuwait
01.1990
Skills
- Excellent interpersonal
- Oral and written communication skills
- Excellent writing and editing skills in Arabic
- Internet researching skills
- Outstanding information technology skills (Word, Excel, Internet, Access, Act, Quick Books, Database)
Timeline
Medical Office Manager
Virginia Diabetes, 4211 Fairfax Corner
05.2011 - 05.2012
Visa Officer, Section
Libyan Counselor
02.2009 - 03.2011
Academic Advisor
Saudi Cultural Mission
08.2007 - 01.2009
Accountant/Office Administrator
KIO
01.2006 - 08.2007
Patients Coordinator
Kuwait Military Attache
08.2002 - 05.2012
Administrative Assistant
02.1993 - 01.2006
World Information Services
01.1991 - 01.1993
Microsoft Office -
Northern Virginia Community College (NOVA)
Bachelor’s of Economic science -
University of Kuwait
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