Summary
Overview
Work History
Education
Skills
Certification
Customer Service Experience
Languages
Timeline
Generic

Manal Hammad

Summary

Dedicated and compassionate Medical Assistant with extensive experience in infectious disease and clinical care. Skilled in patient assessment, lab coordination, and clinical support. Known for professionalism, attention to detail, customer service and a strong commitment to patient safety and satisfaction. Trusted by providers and patients alike for reliability, empathy, and teamwork. Proven ability to manage multiple tasks efficiently while maintaining high-quality standards of care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Part-Time Healthcare Provider

Department of Corrections (DOC) Military Contract
10.2024 - Current


  • Maintain confidentiality and professionalism in high-security environments.
  • Various Military Bases (Traveling Role)
  • Maintain confidentiality and professionalism in high-security environments.
  • Provided patient care and support in various healthcare settings.
  • Collaborated with multidisciplinary teams to enhance patient outcomes.
  • Maintained accurate patient records using electronic health systems.
  • Ensured compliance with healthcare regulations and safety protocols.
  • Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations.
  • Checked patient pulse, temperature and respiration to take measurement of body's basic functions.
  • Demonstrated excellent customer service skills when interacting with patients and families.


Medical Assistant

Infectious Disease Associates
03.2016 - Current
  • Perform vital signs, EKGs, and phlebotomy; assist providers with exams, wound care, and office procedures.
  • Schedule and coordinate patient appointments, lab work, and documentation.
  • Support physicians in multiple office locations, ensuring consistent patient care.
  • Train and mentor new medical assistants and lab staff.
  • Reviewed lab results and communicated findings to patients.
  • Acted as the COVID-19 screener supervisor for the drive-thru testing site during the pandemic.
  • Assisted physicians with patient examinations and treatment procedures.
  • Managed patient records using electronic health record systems.
  • Coordinated patient appointments and follow-up visits efficiently.
  • Prepared and administered vaccinations under physician supervision.
  • Collected and processed laboratory samples for diagnostic testing.
  • Maintained cleanliness and organization of medical examination rooms.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected samples from patients for laboratory testing purposes.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Organized patient charts before each day's clinic sessions began.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Provided excellent customer service to all patients and visitors.

Certified Nursing Assistant (CNA)

Consult Rehabilitation Center (now Victoria Crossing Rehabilitation Center)
09.2014 - 09.2015
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Provided emotional support and companionship to enhance patient well-being.
  • Trained new staff on protocols for patient care and safety procedures.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Provided excellent customer service to all patients and visitors.

Education

Certificate - Medical Assisting

Florida Career College
Brandon, FL
02.2016

Skills

  • EMR systems
  • Appointment scheduling
  • Wound care
  • Infection control
  • Compassionate communication
  • Customer service
  • Patient care and clinical support
  • Phlebotomy and venipuncture
  • Wound care management
  • Team leadership
  • Medical terminology
  • Bilingual communication: English and Arabic
  • Problem solving
  • HIPAA compliance
  • Lab result communication
  • Time management
  • Team training
  • Compassionate care

Certification

CPR Certification – Current

Customer Service Experience

  • Demonstrated strong customer service skills through patient communication, scheduling, and follow-up.
  • Skilled in de-escalation, problem-solving, and ensuring patient satisfaction.
  • Experienced with EMR systems, phone etiquette, and multitasking in fast-paced medical settings.

Languages

Arabic
Native or Bilingual

Timeline

Part-Time Healthcare Provider

Department of Corrections (DOC) Military Contract
10.2024 - Current

Medical Assistant

Infectious Disease Associates
03.2016 - Current

Certified Nursing Assistant (CNA)

Consult Rehabilitation Center (now Victoria Crossing Rehabilitation Center)
09.2014 - 09.2015

Certificate - Medical Assisting

Florida Career College

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Manal Hammad