Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manal Hantouli

Dallas,TX

Summary

Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.


Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.

Overview

2026
2026
years of professional experience

Work History

Behavior Therapist

Behavorial Innovations
  • Established trusting relationships with clients, providing a foundation for successful behavioral change.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
  • Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
  • Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
  • Conducted assessments to establish baseline data and measure client progress over time.

Administrator

Kiddie Academy
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Assistant Director

WCA
12.2024 - Current
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
  • Delivered exceptional customer service, addressing parent concerns promptly and professionally.
  • Managed registration process efficiently, providing excellent customer service to attendees.
  • Delivered exceptional customer service, ensuring repeat business and client loyalty.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

James Madison Online Highschool
Peachtree Corners, GA
04-2021

Skills

  • Behavioral skills training
  • Customer service management
  • Excellent customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Customer service
  • Computer skills
  • Office administration
  • Customer and client relations
  • Computer proficiency
  • Customer relations

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Assistant Director

WCA
12.2024 - Current

Behavior Therapist

Behavorial Innovations

Administrator

Kiddie Academy

High School Diploma -

James Madison Online Highschool

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