Manal Jackson
Katy,USA
Summary
Experienced Credit Management professional in the oil and gas, construction, rental, eCommerce, distribution and manufacturing industries with a proven track record of improving days sales outstanding and streamlining processes to gain efficiencies. Proven team builder skilled in acquisition integration, systems automation and financial controls. Proven record for effective collaborating with key business and IT stakeholders with an active focus on client relations, customer service and company cash flows. Utilized strong communication and problem-solving skills to foster positive customer relationships to deliver exceptional results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Credit and Collections Manager (Shared Services)
Olin Corporation
05.2024 - Current
- Manage a team of 7 and responsible for over $800MM of receivable in North America and joint venture
- Align KPIs with the company's strategic goals
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Decreased past due over 60 from 8.9% to 1.7% in 3 months
- Leading IT project to improve cash application process in ERP system to drive accuracy and efficiency
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Established credit risk model process for credit analysis to mitigate potential risk
- Analyzed financial data to identify trends, risks, and opportunities for improved collections strategies.
- Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
- Optimized resources allocation by prioritizing high-value accounts for maximum returns on investment.
- Developing and implemented credit process flow chart for existing and new customers
- Collaborate with the global team (Canada, Germany, Italy, China, Brazil, and India) to streamline the process
- Prepare aging forecast to maximize cash flow and establish clear expectations
- Review DSO and payment habit report to identify late payers and pro-actively mitigate credit risks
- Collaborate with sales, procurement, billing, and pricing team to gain understanding of the current process, alleviate disputes and to communicate opportunities
- Work with treasury to answer audit questions and provide documentations regarding securitization and factoring audits
Contracts, Credit, and Collections Manager
Envent Corporation
Deer Park
08.2023 - 05.2024
- Manage a team of 3 and responsible for over $60M in accounts receivable
- Improved days sales outstanding (DSO) from 95 days to 56 days
- Established company credit process to ensure risk control and structure in place for credit approvals
- Established allowance for doubtful accounts process
- Manage refinery Track billing and non-track billing to ensure accuracy and compliance in place following labor laws in time tickets and accurate progress billings
- Manage Contracts software to ensure agreement is current and track renewal dates for proper flow of negotiation
- Manage collections and ensure payment terms are set per contract
- Collaborate with operations and sales to ensure rates are accurate per contract
- File ROCIP insurance monthly
- Review customer’s credit to adjust credit accordingly to ensure risk mitigation
- File lien notices for risky jobs to protect the company lien rights per each state law
- Manage internal billings in Quickbooks to ensure accurate reporting
- Responsible for closing AR, including calculation and booking of revenue accruals and analysis of allowance for doubtful accounts is completed and booked
- Manage PO amount tracking and expirations for Track and non-Track customers to ensure increases and extensions are granted timely to alleviate billing delay
- Track billing allocation and authorization average days to improve cash flow
- Established approval workflow process for account managers to mitigate risk and establish structure and expectations guidelines
- Handle cash applications for track and non-track customers
- Work with IT to enhance salesforce workflow for better visibility, reporting, and tracking purposes
Corporate Credit & Collections Director
KIRBY CORPORATION (Distribution & Services Division)
Houston
01.2020 - 08.2023
- Company Overview: Distribution & Services Division
- Manage a team of 20 and responsible for over 700M in accounts receivables
- Improved days sales outstanding (DSO) from 110 days to 45 days
- Lead the initiative to streamline processes resulting in improved collections, tighter controls and better customer service (EDI implementation, AR Warranty and core clearing, Credit card process /readers implementations)
- Heavily involved in the acquisition integrations, system implementations and the development of the eCommerce business (sales force / Cyber Source)
- Tightened the credit policy to mitigate the risk of fraud and simplify the process
- Manage customer master listing of 19-26k active customers with open balance and 65K active listing
- Prepare several reports for the upper management including a monthly cash flow forecast, high risk receivables listing, and customer financial analysis on large customers
- Track KPI for business and team
- Act as liaison between sales and Domestic/ International customers to enhance business goals
- Monitor and maintain compliance with internal and external audits
- Manage construction lien notices, bonds and surety as well as bankruptcy filings
- Manage and reconcile final reports before month-end closing
- Manage unclaimed properties process and AR cash application
- Manage and approve LC filings
- Approve contracts and credit applications
- Manage and direct monthly AR calls with all locations and divisions
- Prepare AR and financial Slides for monthly executive financials meeting
- Other responsibilities include assessing customer risks and credit limits; manage credit card fees and disputes; approve refunds, write offs, and escheat adjustments
- Distribution & Services Division
Accounts Receivable Manager/Area Credit Manager
KIRBY CORPORATION (United Holdings)
Oklahoma City, OK
10.2017 - 01.2020
- Company Overview: United Holdings
- Managed a team of 6 and responsible for over $200M in accounts receivables
- Analyzed and processed all credit and financial information for credit limit consideration on new and existing customers
- Verified validity of account discrepancies by working closely with sales and customers
- Reconciled deferred revenue and identified/resolved variances
- Led all communications with internal and external auditors
- Monitored credit exposure and evaluated any financial changes for risk management
- Provided weekly analysis to assist with forecasting
- Heavily involved in system implementations and process improvements
- United Holdings
Accounts Receivable Specialist II
United Holdings - Kirby Corporation
Oklahoma City
03.2015 - 10.2017
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes
- Interfaced with customers to bring accounts current with suitable repayment plans
- Reduced past due balance by 48%
- Decreased DSO for total portfolio from 98 to 45
- Collaborated across department to ensure billing accuracy before uploading invoices to third party portal billing
Personal Banker
Bank of America
Oklahoma City, OK
01.2010 - 01.2011
- Helped customer open and close accounts, apply for loans and make sound financial decisions
- Expanded customer relationships by maintaining regular follow-up processes and rapport
Accounts Receivable/Accounts Payable Manager
Wal-Mart
Oklahoma City, OK
01.2003 - 04.2004
- Research and validate vendor invoices and approve for payment
- Assist all department managers with their exception reports
- Research variances/exceptions and identified the root cause to resolve
Accounting Manager
Wal-Mart
Oklahoma City, OK
08.2000 - 12.2002
- Led all general ledger analysis
- Managed daily business and cash application/bank deposits
- P&L analysis
Education
MBA -
Southern Nazarene University
Oklahoma City, OK11.2019
Bachelor of Science -
Helwan University
06.1993
Skills
- Credit & Risk Management
- Decision-making
- Team Building
- ERP Systems/Data Analytics
- Construction lien filing/waivers
- Terms Negotiations
- Change Management
- Process Improvement
- Documentation and reporting
- Key performance indicators
- Attention to detail
- Customer service management
- Cash Flow Optimization
- Exceptional organization
- Goal-oriented focus
- Performance metrics monitoring
Certification
- Certified International Credit Professional (CICP), 2020
Timeline
Credit and Collections Manager (Shared Services)
Olin Corporation
05.2024 - Current
Contracts, Credit, and Collections Manager
Envent Corporation
08.2023 - 05.2024
Corporate Credit & Collections Director
KIRBY CORPORATION (Distribution & Services Division)
01.2020 - 08.2023
Accounts Receivable Manager/Area Credit Manager
KIRBY CORPORATION (United Holdings)
10.2017 - 01.2020
Accounts Receivable Specialist II
United Holdings - Kirby Corporation
03.2015 - 10.2017
Personal Banker
Bank of America
01.2010 - 01.2011
Accounts Receivable/Accounts Payable Manager
Wal-Mart
01.2003 - 04.2004
Accounting Manager
Wal-Mart
08.2000 - 12.2002
- Certified International Credit Professional (CICP), 2020
MBA -
Southern Nazarene University
Bachelor of Science -
Helwan University
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