Manal Mabruk
Chesapeake,VA
Summary
Customer Support Manager skilled in resolving issues within set time limits to maximize customer satisfaction. Built customer loyalty and generated repeat business opportunities through effective support strategies. Implemented large-scale customer service processes and managed support teams across multiple locations.
Overview
14
14
years of professional experience
Work History
Assistant Customer Service Manager
Harris Teeter
08.2023 - Current
- Addressed customer complaints and resolved problems effectively.
- Supervised a team of up to 120 associates.
- Planned, assigned, and directed work among associates.
- Appraised associate performance, providing actionable feedback to enhance development.
- Conducted training sessions and coaching to improve associate skills and service delivery.
- Trained new employees and conducted company-required training sessions.
- Interviewed and hired new associates for the store
- Ensured compliance with all company policies and standards.
- Supported internal audits by gathering required documentation to ensure compliance.
Sales and Marketing Manager
Baby Essentials W.L.L
09.2017 - 12.2022
- Developed and integrated comprehensive sales and marketing training programs to improve team performance
- Managed social media accounts and website content to enhance online presence.
- Oversaw sales operations to enhance revenue growth.
- Executed product placement strategies to attract customers.
- Created and displayed in-store advertisements to attract customer attention.
- Provided in-person and online customer service to address inquiries and resolve issues.
- Management of content creation
- Business, Marketing, and Trend analytics
- Managed relationships with suppliers to ensure timely product delivery.
- Cultivated online relations with customers through active engagement and support.
- Conducted business, marketing, and trend analytics to inform strategic decisions.
- In-store advertisements and promotions
- Www.babyessentialsbahrain.com Instagram @baby_essentials_bahrain
Sales Assistant
Limitless Reload Outlet
01.2015 - 01.2017
- Delivered customer support to enhance shopping experience
- Managed cash transactions and ensured accurate payment processing
- Executed merchandising strategies to enhance product visibility in store
- Executed daily financial reconciliations to maintain transaction accuracy
- Merchandising
- Maintained cleanliness of store areas and restrooms
Special Education Teacher Assistant
Angels on Earth School
01.2014 - 07.2015
- Taught children with special needs disabilities such as Autism, Cerebral Palsy, Down Syndrome etc.
- Assisted pupils during speech and physiotherapy sessions to enhance their communication and mobility skills
- Monitoring and recording students' progress and behaviors in an effort to better meet students' needs
- Facilitated social activities and outings to promote social interaction and community engagement
- Assisted with daily physical care tasks for children
Barista/Promoted to Cashier
Café Arabika
01.2013 - 01.2014
- Engaged customers to enhance satisfaction and exceed expectations
- Fostered a welcoming atmosphere to entertain guests and promote comfort
- Taking orders and ringing up sales
- Ensuring food safety standards are met
- Restocked inventory shelves to ensure product availability
- Restocking inventory
- Communicating store needs to management
- Recommended product and process improvements to elevate customer experience
Education
Elementary -
Middle East International School
Primary -
Middle East International School
Secondary -
Shree Swaminarayan-IGCSE
Skills
- Customer service
- Client Relations
- Communication
- Social media management
- Content management
- Website Project Management
- Marketing
- Sales management
- Product Placement
- Staff Management
- Employee evaluations
- Operational Compliance
- Financial Reporting
- Customer management
- Team Development
- Stock Management
- Decision making
- Problem solving
- Conflict resolution
- Leadership
- Team building
- Time management
- Goal-oriented
- Works under pressure
- Microsoft office
- Graphic Design
- Languages: Multilingual proficiency
- Customer service
- Customer interaction
Personal Information
Title: Sales and Marketing
Timeline
Assistant Customer Service Manager
Harris Teeter
08.2023 - Current
Sales and Marketing Manager
Baby Essentials W.L.L
09.2017 - 12.2022
Sales Assistant
Limitless Reload Outlet
01.2015 - 01.2017
Special Education Teacher Assistant
Angels on Earth School
01.2014 - 07.2015
Barista/Promoted to Cashier
Café Arabika
01.2013 - 01.2014
Elementary -
Middle East International School
Primary -
Middle East International School
Secondary -
Shree Swaminarayan-IGCSE