Manal Williams
Bayonne,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Delta By Marriott
Somerset, NJ
03.2021 - 01.2024
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with qualified chef to diversify menu with new offerings.
- Manage Starbucks coffee, making drinks, inventory and train all barista
F&B Supervisor
Crown Plaza Hotel
Saddle Brook, NJ
01.2018 - 03.2020
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage
- Conducted hands-on training in use of Micro system, demonstrating proper technique and safety protocols
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end
Front Desk Receptionist
Crown Plaza Hotel
Saddle Brook, NJ
11.2015 - 01.2018
- Confirmed relevant guest information and payment methods to prevent fraud
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Mange over 50 Customer calls per day
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
Substitute Teacher
Source4teacher
Cherry Hill, NJ
01.2015 - 11.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Evaluated student performance using formative assessments to provide targeted feedback while concurrently adjusting lesson plans based on data-driven insights.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
Some College (No Degree) -
Ain Shames
Cairo,EgyptSkills
- Administrative support
- Good listening skills
- Creative problem solving
- Multi-line phone talent
Certification
- First Aid/CPR Certified
- Certified Food handler
Award
Crown plaza September 2019 Employee of the month.
Timeline
Food and Beverage Supervisor
Delta By Marriott
03.2021 - 01.2024
F&B Supervisor
Crown Plaza Hotel
01.2018 - 03.2020
Front Desk Receptionist
Crown Plaza Hotel
11.2015 - 01.2018
Substitute Teacher
Source4teacher
01.2015 - 11.2016
Some College (No Degree) -
Ain Shames
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