Manali Vaishnav

• Served as Olympia Champion for Labor Management System implementation, optimizing labor forecasting and cost efficiency across departments. Reduced Front Office by 10%
• Oversaw Accounts Payable invoice operations
• Managed credit card reconciliations, and resolved discrepancies immediately to prevent guest issues
• Reviewed and authorized restaurant promotions and void adjustments to maintain revenue integrity and prevent loss
• Prepared and analyzed monthly Ownership financial reports for executive review
• Conducted World of Hyatt award redemption, FF&E and liability/asset account reconciliations to verify accuracy and revenue allocation
• Supported and assisted with month end closing tasks

• Maintained AP/AR ledgers for hotel and café operations
• Built and maintained vendor relationships to ensure favorable credit terms
• Processed month-end closings, reviewed GL and financial statements
• Conducted regular audits regarding Cash Control, PCI Compliance, Accounts Payable and Receivables and Adjustments to assess control effectiveness and compliances
• Assisted the General Manager by supporting all departments, including Front Desk, Restaurants & Banquets
• Addressed issues related to the Restaurant Point of Sales system & Front Office Property Management System
• Supported HR functions: recruiting, onboarding, training, and maintaining organized and confidential employee files
• Led employee engagement initiatives, including recognition programs and team-building events to foster a positive workplace culture
• Directed hotel-wide payroll and timeclock system conversion, including training
• Assisted with the transition from Aimbridge/Evolution Hospitality to Owner Management on March 1, 2024

Operations & Leadership

• Led and directed hotel operations across brands, including Residence Inn, Fairfield Inn, Courtyard by Marriott, Hampton Inn by Hilton, and Hyatt Place, overseeing staff management, financial processes, and guest services.
• Managed renovation as General Manager for 86 rooms at Hampton Inn
• Led cross-functional initiatives to enhance guest satisfaction, streamline service delivery, and improve property appearance during renovations.
• Assisted multiple properties as interim General Manager; implemented policies, checklists, successfully reduced out-of-order rooms, and improved cleanliness.
• Maintained compliance with health and safety regulations and audits with scores of 90-95% to ensure a safe and welcoming environment for guests, customers, and staff.

Customer Experience & Service Excellence

• Increased guest satisfaction scores through targeted service improvements and proactive issue resolution.
• Analyzed customer feedback to identify service trends and implement quality enhancements.
• Delivered hands-on customer support, assessed individual needs, and maintained current knowledge of consumer preferences.
• Generated repeat business through exceptional service and personalized guest interactions.
• Resolved complaints promptly and professionally, improving overall customer satisfaction.

Staff Development & Team Building

• Developed and implemented training programs to improve staff performance and service standards.
• Fostered a positive work environment through strong relationships, mentorship, and collaboration.
• Conducted employee performance evaluations and provided constructive feedback for growth.
• Promoted teamwork by encouraging collaboration
• Scheduled staff shifts to ensure optimal coverage during peak periods, while managing labor budgets.
• Assisted in recruiting, interviewing, hiring, and onboarding to maintain adequate staffing levels.

Financial & Inventory Management

• Oversaw daily cash reconciliations to ensure accurate financial reporting and minimize discrepancies.
• Collaborated with leadership to develop strategic plans for business growth and operational improvement.

Reservations Manager

Grand Hyatt Washington, DC, Hyatt Regency Long Beach and Hyatt Regency Bellevue.

• Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
• Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
• Streamlined reservation processes for increased efficiency and improved guest experience.
• Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
• Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
• Maintained awareness of the types of rooms available in different resort locations.

Systems Specialist for Corporate I.T.

• Led the Property Management System conversion at nearly 18 Hyatt properties, ensuring seamless data migration, system integration, and operational success.

Front Office/Housekeeping Manager

Hyatt Fair Lakes

• Managed daily hotel and office operations, staff scheduling, and budget oversight across multiple brands. Supervised front desk and housekeeping teams, and trained staff to improve service and compliance.
• Streamlined interdepartmental communication and resolved guest issues to boost satisfaction.
• Maintained clean, safe environments, and addressed maintenance proactively.
• Delivered exceptional guest service, resolved complaints, and upsold services to drive revenue.
• Analyzed feedback to improve service quality and enhance the customer experience.
• Fostered a welcoming atmosphere through attentive support and organized reception areas.
• Onboarded and trained new employees; conducted performance evaluations and recognition programs.
• Promoted teamwork and morale through collaborative initiatives and clear communication.
• Managed inventory and office supplies to ensure smooth operations.
• Coordinated with vendors for timely deliveries, and maintained accurate financial records.