Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Training
Internship programs that provided training and enrichment for job readiness purposes
Timeline
Generic

Manalmarie Zayyat

Summary

Passionate and dynamic customer-focused person who can deliver extraordinary levels of customer service contributing to sustainable business growth. Undertake administrative functions to ensure providing creative solutions to the customers, support in reinforcing customers' loyalty and ensure that the vision of the company is carried out correctly from the way of delivering the services. I believe there's not one path to success. I provide personalized services that could help to meet customer needs in an effective and efficient manner.

Overview

20
20
years of professional experience

Work History

Administrative Customer Service

First National Bank SAL
11.2012 - 11.2017
  • As a team leader, supported in the smooth running of the office and support fellow administration staff.
  • Acted as a liaison and first point of contact with internal and external customers, vendors, and team members, interacting with them verbally and written in a professional and timely manner.
  • Accurately and efficiently followed up processing customer orders from initiation to completion including but not limited to cheque book, credit card, opening and closing account.
  • Reviewed, filtered, and responded to incoming and outgoing correspondence, emails, and calls appropriately.
  • Maintained customers database and ensure updating it on a daily basis.
  • Manage client portfolio and in charge of marketing banks benefits for new customer acquisition.
  • In charge of managing and setting up the standards of filing and archiving branch documentations in a professional manner to facilitate internal audit needs.
  • Manage and organize overall company filing and archiving system.
  • Drafts routine correspondence to respond to enquiries in respect to client inquiries.
  • Monitored accounts and payment to vendors and individual contractors for services.
  • Suggest improvements to systems and processes within the customer service administration section.

Assistant Teacher at Nursery Section

Sagesse High School
09.2006 - 06.2007
  • As an assistant teacher, I was in charge of planning and supervising fun and educational activities. Managing a daily schedule that includes activities, toilet breaks, lunch and rest time. Observing children and taking notes of any problematic behavior. Feeding and changing babies.
  • Provided one-to-one educational assistance to students at school.
  • Worked with students to improve their subject skills
  • Prepared lessons and assigned homework
  • Assessed student needs
  • Identified the areas for development of students and gave them extra coaching in it, monitored student performance, and identified each student learning needs.

Administration Officer

Libano-Suisse Insurance Company
09.2005 - 06.2006
  • Maintained and followed up on Motor Skills insurance contracts and records.
  • Handed over the completed Motor Skills insurance contracts to the broker with the distribution list.

Administration Officer

Elservco Electrical Services Est.
10.1997 - 08.1998
  • Provide personalized service through emails, letters or telephone calls, resolve customer's enquiry, feedback in related to office and personnel management. Understand customer's need so as to provide information and solutions to customers in an effective and efficient manner.
  • Screen and transfer calls to the appropriate person and take detailed messages where required.
  • Greet and direct visitors.
  • Follow up status of Request For Proposals to and from the customers.
  • Handle employees personnel including attendance and annual leaves.
  • Manage and organize overall company filing and archiving system.
  • Manage all received and sent mails of the company.
  • Handle office expenditures and responsible in preparing receipts for received money from the customers.

Education

MINI MBA PROGRAM CERTIFICATE - BUSINESS ADMINISTRATION

EUROPEAN INSTITUTE OF LEADERSHIP AND MANAGEMENT
Dublin
01.2024

Mini Diploma - professional practices & skills in the workplace

APHR- ARAB PROFESSIONALS HUMAN RESOURCES ASSOCIATIONS
Amman
07.2023

Bachelor of Arts - Education-Early Childhood

Notre Dame University Louaize (NDU)
Beirut
07.2004

Skills

  • MS Office suite word, Excel, PowerPoint & CRM

  • Teamwork and collaboration

  • Time management

  • Attention to detail

  • Dependable and responsible

  • Flexible and adaptable

  • Multitasking Abilities

  • Excellent communication

  • Organizational skills

  • Calm under pressure

  • Active listening

  • Friendly, positive attitude

  • Computer skills

  • File organization

Languages

English
Advanced (C1)
Arabic
Upper intermediate (B2)

Accomplishments

  • Successfully reducing the risk level in the Administrative Services Department in the branch from a high risk level to a low risk level, according to the bank's internal audit classification.
  • Support administratively in establishing an online law firm institute in developing content of the website and liaising with the digital marketing team and technical specialists.
  • Join youth groups in fundraising activities to support restructuring old school and offer special equipment's for people with special needs.
  • Private tutorial for nursery and kindergarten section as well as a shadow teacher for supporting and helping special cases students.

Training

  • Networking Skills | Rotaract Club
  • Anti-Money Laundering at FNB | First National Bank
  • Providing a Service That Meets The Customer’s Expectations | First National Bank
  • Managing Client Dissatisfaction | First National Bank
  • The Challenges of Corporate Ethics | First National Bank
  • Key Principles of Communication | First National Bank
  • Active Listening | First National Bank
  • Managing In A Socially Responsible Way | First National Bank
  • “Customer Service Mindset” It Starts With A Phone Call | Tamayyaz
  • Secretarial Skills, Self-Correspondence, Management Skills For Executive Secretary | Nadia Training Institute – Abu Dhabi
  • Human Resources Essentials, Arabic and English Typing Skills 50wpm | Nadia Training Institute – Abu Dhabi
  • Access 2000 | Nadia Training Institute – Abu Dhabi

Internship programs that provided training and enrichment for job readiness purposes

  • Bank Audi SAL – Audi Saradar Group, Administrative Department – Head Office, Beirut, Lebanon
  • Allied Bank SAL, Transfer and Cards Unit, Beirut, Lebanon
  • Invest Bank, Operations and Accounts Departments, Abu Dhabi, UAE

Timeline

Administrative Customer Service

First National Bank SAL
11.2012 - 11.2017

Assistant Teacher at Nursery Section

Sagesse High School
09.2006 - 06.2007

Administration Officer

Libano-Suisse Insurance Company
09.2005 - 06.2006

Administration Officer

Elservco Electrical Services Est.
10.1997 - 08.1998

MINI MBA PROGRAM CERTIFICATE - BUSINESS ADMINISTRATION

EUROPEAN INSTITUTE OF LEADERSHIP AND MANAGEMENT

Mini Diploma - professional practices & skills in the workplace

APHR- ARAB PROFESSIONALS HUMAN RESOURCES ASSOCIATIONS

Bachelor of Arts - Education-Early Childhood

Notre Dame University Louaize (NDU)

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