Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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MANAN SHAH

MUMBAI,MAHARASHTRA

Summary

Dynamic Beverage Operations Supervisor with Royal Caribbean International, skilled in cost control and customer engagement. Achieved enhanced guest satisfaction through effective team leadership and innovative training programs. Proven ability to resolve complaints and optimize inventory management, fostering a collaborative environment that drives operational excellence and boosts team performance.

Overview

22
22
years of professional experience

Work History

BEVERAGE OPERATIONS SUPERVISOR

Royal Caribbean International
10.2024 - Current
  • Managed daily beverage operations to ensure optimal service delivery and guest satisfaction.
  • Coordinated inventory management processes to maintain accurate stock levels across beverage outlets.
  • Assisted in training staff on beverage preparation techniques and service standards for high-quality experiences.
  • Implemented safety protocols to ensure compliance with health regulations within beverage operations.
  • Analyzed guest feedback to identify areas for improvement within beverage services, enhancing overall satisfaction.
  • Conducted routine inspections of equipment and facilities to ensure operational efficiency and adherence to standards.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Managed budgeting and financial reporting for the department, ensuring accurate tracking of expenditures and revenue generation.
  • Developed staff training programs to enhance product knowledge, resulting in higher sales and improved guest experiences.
  • Established effective communication channels within the team, fostering a collaborative work environment that improved operational efficiency.
  • Evaluated team performance regularly, providing feedback and coaching to enhance individual skills and overall team productivity.
  • Facilitated positive guest interactions by addressing complaints promptly while also identifying opportunities for exceeding expectations through exceptional service delivery.
  • Implemented cost control measures, optimizing resource utilization, and maximizing profits.
  • Conducted regular quality audits of beverages served, maintaining high standards of taste and presentation consistently.
  • Implemented employee incentive schemes aimed at boosting morale among staff while encouraging friendly competition leading to improved performance results.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

LEAD BAR TENDER

Royal Caribbean International
10.2016 - 09.2024
  • Crafted innovative cocktails using seasonal ingredients to enhance guest experience.
  • Managed bar inventory and ordering to maintain optimal stock levels.
  • Trained new bartenders on cocktail preparation and customer service standards.
  • Provided exceptional service, ensuring timely delivery of beverages during peak hours.
  • Monitored cleanliness and organization of the bar area to meet health regulations.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

BAR TENDER

Royal Caribbean International
04.2014 - 06.2016
  • Crafted and served diverse cocktails, ensuring high-quality beverage presentation.
  • Managed bar inventory, streamlining stock management and reducing waste.
  • Developed seasonal drink menus, enhancing customer experience through innovation.
  • Maintained cleanliness and organization of bar area to comply with health regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

BAR SERVER

Royal Caribbean International
09.2013 - 01.2015
  • Delivered exceptional customer service in fast-paced bar environment.
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
  • Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
  • Reduced order wait times by quickly processing transactions using point-of-sale systems.
  • Streamlined drink preparation processes by mastering efficient pouring techniques and multitasking skills.
  • Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Chef De Partie

Royal Caribbean International
11.2009 - 09.2013
  • Supervised kitchen operations, ensuring adherence to safety and hygiene standards.
  • Trained junior staff on culinary techniques and station responsibilities.
  • Developed daily prep lists, optimizing workflow for peak service periods.
  • Enhanced dish presentation standards, contributing to overall guest experience quality.
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
  • Maintained well-organized mise en place to keep work consistent.
  • Operated all kitchen equipment safely to prevent injuries.
  • Rotated stock to use items before expiration date.
  • Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
  • Complied with portion and serving sizes as per restaurant standards.
  • Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
  • Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
  • Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
  • Plated meals paying special attention to garnishes and overall presentation.
  • Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
  • Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
  • Sanitized all counters properly to prevent food-borne illness.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Ensured compliance with food safety regulations by maintaining proper storage protocols for perishable items and promptly addressing any potential hazards.
  • Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Coordinated with team members to prepare orders on time.
  • Participated in food tastings and taste tests.
  • Monitored food production to verify quality and consistency.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Collaborated with front-of-house team to ensure timely food service and customer satisfaction.

Commis Chef

Arabian Food Supplies
01.2007 - 09.2009
  • Prepared and presented high-quality dishes in accordance with restaurant standards.
  • Collaborated with kitchen staff to optimize food preparation processes.
  • Maintained cleanliness and organization of workstations to ensure compliance with health regulations.

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  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
  • Prepped daily menu items to quickly deliver upon request.
  • Rotated through all prep stations to learn different techniques.
  • Mastered a variety of cooking equipment, including ovens, grills, and fryers, to produce diverse menu items with consistent quality.
  • Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
  • Increased productivity by effectively prioritizing tasks according to urgency or complexity during high-pressure situations.

Assistant Cook

P&O Cruises
04.2006 - 02.2007
  • Prepared ingredients for daily meal service, ensuring freshness and quality standards.
  • Assisted in executing menu items, maintaining consistency and presentation across all dishes.
  • Supported head chef in managing kitchen operations, facilitating smooth workflow during peak hours.
  • Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
  • Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.

Commis Chef

RODAS AN ECOTEL HOTEL
01.2004 - 01.2006
  • Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
  • Implemented feedback from senior chefs to improve dish presentation and flavor profiles.
  • Developed efficient cooking methods to enhance speed without compromising quality.
  • Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
  • Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
  • Placed orders to restock items before supplies ran out.
  • Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
  • Demonstrated attention to detail through precise measuring and accurate execution of recipe instructions, resulting in consistently high-quality dishes.

Education

DIPLOMA IN HOTEL MANAGEMENT - FOOD AND BEVERAGE

KAMATS INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY
MUMBAI
07-2003

Skills

  • Standard operating procedures
  • Brand awareness
  • Employee scheduling
  • Cost control
  • Promotion execution
  • Customer service experience
  • Customer engagement
  • Customer complaint resolution
  • Regulatory guidelines
  • Public speaking
  • Health and safety standards
  • Inventory management
  • Sanitization protocols
  • Operations oversight
  • Beverage preparation
  • Sanitation control
  • Bar supervision
  • Bar operations
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Reliable and responsible
  • Problem-solving abilities
  • Collaboration and teamwork
  • Multitasking Abilities
  • Organizational skills
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Employee supervision
  • Delegating assignments and tasks
  • Team building
  • Coaching and mentoring
  • Conflict resolution
  • Goal setting
  • Hospitality management

Accomplishments

  • Supervised team of 120 staff members.
  • Achieved results through effectively helping with task.
  • Achieved result by completing task with accuracy and efficiency.

Interests

  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness
  • Committed to improving personal fitness through regular participation in sports like Playing Cricket & Badminton
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Cooking
  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings
  • Playing Sports
  • Backpacking
  • Hiking
  • Outdoor Recreation
  • Camping
  • Music
  • Adventure Travel

Timeline

BEVERAGE OPERATIONS SUPERVISOR

Royal Caribbean International
10.2024 - Current

LEAD BAR TENDER

Royal Caribbean International
10.2016 - 09.2024

BAR TENDER

Royal Caribbean International
04.2014 - 06.2016

BAR SERVER

Royal Caribbean International
09.2013 - 01.2015

Chef De Partie

Royal Caribbean International
11.2009 - 09.2013

Commis Chef

Arabian Food Supplies
01.2007 - 09.2009

Assistant Cook

P&O Cruises
04.2006 - 02.2007

Commis Chef

RODAS AN ECOTEL HOTEL
01.2004 - 01.2006

DIPLOMA IN HOTEL MANAGEMENT - FOOD AND BEVERAGE

KAMATS INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY