Summary
Overview
Work History
Skills
Special Projects Portfolio
References
Timeline
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Manar C. Said

Columbus,OH

Summary

Results-oriented professional with a distinguished background in customer service environments and management. Recognized as a natural leader with a demonstrated ability to multitask effectively, meeting both customer desires and business needs in high-volume settings. Adept problem-solver with exceptional skills in customer relations, budgeting, and time management. Proven communicator, both verbally and in writing, with a strong track record of cultivating positive relationships and consistently surpassing goals.

Overview

7
7
years of professional experience

Work History

Leasing Ambassador

Gravity, Kaufman Development
Columbus, OH
04.2024 - Current
  • Achieved highest closing ratios in leasing, consistently meeting occupancy and revenue goals for this high-traffic lease-up property.
  • Qualified prospective tenants through detailed background and credit evaluations; increased occupancy through strategic lead engagement.
  • Conducted effective virtual and in-person tours, showcasing residences and highlighting key features to convert leads into leases.
  • Excelled in resident relations, proactively resolving issues to foster community satisfaction and retention.
  • Greeted and welcomed international dignitaries to events, meetings and conferences.
  • Organized and coordinated high-level diplomatic visits and delegations.
  • Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.

Property Leasing Manager

The Pines at Tuttle Crossing
Dublin, OH
06.2023 - 04.2024
  • Led a 600-unit property with a focus on occupancy growth, negotiating lease agreements, and exceeding monthly lease targets.
  • Streamlined lease renewals, processed contracts, and managed a high volume of paperwork with accuracy and efficiency.
  • Boosted resident engagement through successful community events, enhancing resident experience, and increasing lease retention.
  • Collaborated with team members to oversee unit turns and property upgrades, meeting timelines and achieving high standards of service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assistant Property Manager

The Pines at Tuttle Crossing
Dublin, OH
08.2021 - 06.2023
  • Consistently met property occupancy and delinquency goals through precise budgeting, strategic marketing, and diligent fee collection.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
  • Oversaw leasing contracts and renewals, facilitating seamless resident transitions and ensuring compliance with property standards.
  • Orchestrated marketing initiatives, resulting in sustained occupancy rates and exceeding revenue targets.
  • Directed contractor relations for maintenance and property upgrades, managed project budgets, and maintained high-quality outcomes.
  • Assisted property manager in leasing and marketing activities.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.

Leasing Consultant

The Pines at Tuttle Crossing
Dublin, OH
02.2021 - 08.2021
  • Maintained the highest closing ratios in a high-demand leasing environment through innovative approaches and industry trend integration.
  • Conducted comprehensive property tours and highlighted the benefits and features of the property, driving high conversion rates.
  • Fostered a positive resident experience by proactively managing tenant relations, handling concerns swiftly, and maintaining satisfaction.
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.

Ground Security Coordinator

United Airlines
Columbus, OH
05.2020 - 02.2021
  • Secured safety protocols for personnel and aircraft, maintaining optimal security measures on and around the airfield.
  • Coordinated with federal agencies to ensure seamless airfield operations and communicated with facility managers to report incidents effectively.
  • Utilized de-escalation techniques to maintain order and safety in potentially dangerous situations, safeguarding personnel and property.
  • Assisted in the development of security policies and procedures.
  • Monitored CCTV surveillance equipment to ensure proper functioning.
  • Conducted regular inspections of perimeter fencing to identify potential security threats.

Operations Manager

United Airlines
Columbus, OH
12.2019 - 05.2020
  • Optimized aircrew assignments and flight schedules to meet operational demand, supporting efficient and timely service delivery.
  • Managed flight logs, aircrew records, and operational documentation with accuracy and compliance.
  • Collaborated with air traffic control and maintenance staff to ensure smooth, coordinated ground operations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.

Customer Service Agent

United Airlines
Columbus, OH
02.2018 - 12.2019
  • Delivered exceptional customer service by assisting passengers with travel inquiries and resolving concerns related to delayed or misplaced baggage.
  • Ensured accessible travel experiences by assisting passengers with mobility needs, enhancing overall customer satisfaction.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Provided product information to customers in a timely manner.
  • Resolved customer complaints quickly and efficiently.

Cargo Ramp Agent

United Airlines
Columbus, OH
05.2017 - 02.2018
  • Handled secure loading, unloading, and transportation of baggage, ensuring adherence to safety procedures and ramp protocols.
  • Sup supported air traffic control by directing aircraft movement and ensuring safe, timely boarding and unloading.
  • Loaded cargo onto aircraft using forklifts and other equipment.
  • Inspected cargo for damage, weight, and size compliance with regulations.
  • Prepared and maintained records of cargo loaded onto aircraft.

Skills

  • Team Leadership and Mentoring
  • Goal Achievement and Strategic Planning
  • Resident Relations and Conflict Resolution
  • Operations Management and Budgeting
  • Efficient workflow management
  • Strong verbal and written communication

Special Projects Portfolio

Landscaping Project Coordinator | The Pines at Tuttle Crossing
August 2021 - April 2024

Oversaw comprehensive landscaping initiatives on a 40-acre rental property, transforming barren spaces into vibrant, sustainable environments.


Directed collaborative work with landscaping professionals, managing tree removal, new plantings, bush installations, and sod application across extensive grounds.
Brought the property owner's vision to life through curated, seasonal plant selections, crafting a welcoming aesthetic year-round.
Led maintenance operations, including fall leaf collection, snow removal, grass seeding, and pond care, ensuring an attractive and functional landscape for residents.
Elevated property appeal through proactive and sustainable landscaping practices, enhancing resident satisfaction and supporting long-term property value.

Community Engagement Programs | The Pines at Tuttle Crossing
October 2022 - April 2024

Designed and led community-building initiatives to foster tenant connections and elevate the property's reputation.


Organized monthly mixers and networking events, creating a space for tenants to connect, share ideas, and establish valuable professional relationships.
Coordinated regular onsite fitness classes, including yoga, Zumba, and boot camps, promoting wellness and engagement within the community.
Hosted tenant-focused workshops covering popular topics like financial planning, home decor, and sustainable living practices.
Facilitated pet-friendly events, such as pet parades, adoption drives, and training sessions, to enhance inclusivity for pet-owning tenants and strengthen community ties.

Property Website Transformation for a 600-Unit Development | The Pines at Tuttle Crossing
October 2023 - January 2024

Led a transformative website redesign project, translating the property’s brand vision into an engaging, modern online platform.


Collaborated with graphic designers to develop a visually compelling website, selecting impactful images and quotes that aligned with the property owner’s vision.
Strategically curated and organized content, including galleries and unit features, to showcase the property’s distinct advantages.
Worked with web designers to enhance user experience through an intuitive site structure, selecting modern color schemes and fonts for cohesive aesthetics.
Successfully launched the website, resulting in a 20% increase in traffic and positive feedback from tenants and prospects, driving increased engagement.

Property Imaging and Virtual Staging Initiative | The Pines at Tuttle Crossing
October 2023 - January 2024

Executed a comprehensive visual upgrade for 30 property floor plans, enhancing appeal and maximizing market reach.


Directed professional photography and virtual staging processes to optimize visual impact, showcasing versatile layouts and property features to attract potential tenants.
Coordinated drone footage capture, offering an immersive view of the property and surrounding amenities to further entice prospective tenants.
Delivered the project within the timeline, leading to a 27% increase in property inquiries and significantly bolstering the property's online presence.

Property Modernization Initiative | The Pines at Tuttle Crossing
April 2023 - July 2023

Led a property-wide modernization project to elevate a 600-unit community across 38 buildings, demonstrating effective project management and attention to detail.


Conducted thorough inspections of exterior elements, including shutters, siding, balconies, front doors, and windows, identifying and prioritizing areas for aesthetic and structural improvements.
Worked closely with contractors, ensuring high standards and adherence to timelines, and managed material procurement within budget constraints.
Enhanced property aesthetics, contributing to increased tenant satisfaction and raising the property’s overall market value through targeted upgrades and improvements.

Patio Transformation Project | The Pines at Tuttle Crossing
August 2022 - November 2022

Completed a major enhancement of 600 residential patios, replacing concrete with durable pavers for improved aesthetics and longevity.


Managed the project from planning through execution, coordinating with contractors and ensuring minimal disruption to residents.
Balanced project efficiency with quality, meeting the allocated budget while exceeding tenant expectations.
Delivered all 600 patio transformations on time and on budget, significantly upgrading the property’s visual appeal and functionality.

References

References available upon request.

Timeline

Leasing Ambassador

Gravity, Kaufman Development
04.2024 - Current

Property Leasing Manager

The Pines at Tuttle Crossing
06.2023 - 04.2024

Assistant Property Manager

The Pines at Tuttle Crossing
08.2021 - 06.2023

Leasing Consultant

The Pines at Tuttle Crossing
02.2021 - 08.2021

Ground Security Coordinator

United Airlines
05.2020 - 02.2021

Operations Manager

United Airlines
12.2019 - 05.2020

Customer Service Agent

United Airlines
02.2018 - 12.2019

Cargo Ramp Agent

United Airlines
05.2017 - 02.2018
Manar C. Said