Manar Dawood
Irvine,California
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Care Coordinator II
Newport Healthcare
02.2022 - 07.2023
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Front Desk Receptionist
State Farm Insurance Inc
08.2018 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelor of Science - Psychology
University of California, Irvine
Irvine, CASkills
- Organizational Skills
- Verbal and Written Communication
- Team Collaboration
- Administrative Skills
- Email Decorum
- Telephone Etiquette
- Microsoft Office
- Office Management
- Spreadsheet Tracking
- Problem Resolution
- Calendar and Scheduling Software
- Event Calendar Management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Care Coordinator II
Newport Healthcare
02.2022 - 07.2023
Front Desk Receptionist
State Farm Insurance Inc
08.2018 - 12.2021
Bachelor of Science - Psychology
University of California, Irvine