Manasa Alagandula
Middletown,OH
Summary
Experienced IT professional with a proven track record in managing and optimizing server environments. Recognized for dedication to fostering teamwork and consistently achieving exceptional outcomes. Known for adaptability, reliability, and strong emphasis on network management, system security, and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Administrator
Kyndryl India Private Limited
09.2021 - 11.2022
- Administered Office 365 Exchange environments with ~80k licensed accounts
- Managed resource mailboxes, distribution lists, and permissions
- Troubleshot Outlook and mail flow issues, including mailbox migrations from on-premises to the cloud
- Performed scripting and reporting tasks using PowerShell
- Supported multifactor authentication and federated services
- Participated in change management processes and provided knowledge transfer to service desk teams
- Strong knowledge of Microsoft Office 365 services and tools
- Excellent problem-solving and troubleshooting skills
- Configure, customize and maintain settings for Microsoft 365 applications
- Analyze reports, identify potential issues, and proactively address potential performance concerns
Systems Management Specialist
IBM India Private Limited
05.2019 - 09.2021
- Administered and managed G-Suite/Google Workspace environments
- Managed user lifecycle activities: creation, modification, termination of user IDs, shared mailboxes, meeting rooms, and calendars
- Troubleshot mail flow and mailbox permission issues
- Provided end-to-end support for G-Suite, including multifactor authentication issues
- Handled escalations for Priority 1/2 tickets
- Conducted daily service reviews and updated tools with stats and challenges
- Trained new team members and ensured knowledge sharing across the team
- Responsible for user accounts, security settings, and applications
- Maintains Google G-Suite OUs, accounts, and device records
- Maintains Active Directory system accounts and objects
- Disables user accounts upon request from authorized personnel
Education
B.Tech - Computer Science & Engineering
MallaReddy Institute of Technology and Science
01.2018
Skills
- Proficient in Google Admin Console
- Active Directory
- Azure AD
- Office 365
- MS Exchange
- ServiceNow
- Windows
- Linux
- PowerShell
- Google Provisional Tool
- MS Word
- Excel
- PowerPoint
- Microsoft Office Suite
- Technical support
- Email administration
- Scripting languages
- Network administration
- Troubleshooting and maintenance
- User access management
- Active directory
- Linux administration
- User support
- Quick learner
Certification
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
Accomplishments
- Recognized as the top scorer for achieving 100% quality in ticket closures.
- Received the Manager's Choice Award in 2020 and 2021 for exemplary performance.
- Achieved top ranks in academics throughout educational milestones.
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Languages
English
Professional Working
Timeline
Systems Administrator
Kyndryl India Private Limited
09.2021 - 11.2022
Systems Management Specialist
IBM India Private Limited
05.2019 - 09.2021
B.Tech - Computer Science & Engineering
MallaReddy Institute of Technology and Science
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