MANASA CHAVALI

Domain: Conversational AI , Digital Customer Transformation | Teams : 3 | Frameworks Used: Scrum @Scale, Scrum

• Led high-priority Digital HELOC and Zelle Small Business applications, increasing revenue by 50%+ within one month of release
• Spearheaded development of AI-powered banking assistant that improved resolution efficiency by 40% and transformed contact center operations
• Orchestrated Mobile Banking Platform 3.11 jump start initiative, delivering biometric authentication, instant P2P transfers, and digital wallet integration that increased mobile transaction volume by 75%
• Successfully managed Mobile Banking Platform 3.11 rollout featuring advanced fraud detection, voice-activated banking, and personalized financial insights, achieving 90% customer adoption rate within 6 months
• Managed Tax Reporting team's agile transformation, implementing automated testing frameworks that eliminated manual errors and achieved zero-defect delivery for critical tax season deadlines
• Coached teams to 90% sprint predictability while supporting $25K transaction limit implementation
• Streamlined stakeholder collaboration through effective prioritization and JIRA dashboard implementation, achieving 95% stakeholder satisfaction score
• Championed Agile transformation by developing SAFe training materials and establishing best practices
• Facilitated impediment removal through active issue tracking and cross-functional coordination, reducing blockers by 60% and improving team velocity
• Reduced technical debt by 35% through strategic refinement sessions and dedicated improvement sprints
• Orchestrated successful agile ceremonies that improved team engagement and increased velocity by 25% quarter-over-quarter
• Implemented servant leadership model that increased team autonomy by 40% and reduced dependency on management decision-making
• Delivered Mobile Banking Platform 3.11 security enhancements including multi-layered authentication, real-time transaction monitoring, and AI-driven anomaly detection that reduced security incidents by 65%

Domain: Financial Services | Teams : 3 | Frameworks Used: SAFe, Scrum, Kanban

• Led multi-team Agile transformation that reduced time-to-market by 40% within first quarter
• Established standardized metrics framework that improved cross-team transparency and decision-making
• Facilitated high-stakes PI Planning sessions that aligned 30+ stakeholders on critical business priorities, achieving 98% stakeholder satisfaction rating
• Mentored 5 junior Scrum Masters, creating scalable Agile coaching program
• Introduced sprint health metrics that improved estimation accuracy by 40% and increased customer satisfaction scores
• Implemented velocity stabilization techniques that reduced sprint-to-sprint fluctuation by 30%

Domain: Finance- Investor Accounting & Paycheck Protection Program | Teams : 2 | Frameworks Used: SAFe, Scrum, Kanban

• Led critical data migration from AS400 to Oracle for Investor Management and Reporting projects
• Accelerated ACH/WIRE transaction application delivery by implementing end-to-end validation processes
• Established CI/CD pipelines with DevOps teams, improving deployment reliability by 35%
• Transformed team culture to self-organized, cross-functional units that consistently delivered high-value products
• Optimized cycle time through strategic Agile implementation, exceeding target margins

Domain: E-Commerce, Digital Retail Transformation | Teams : 2 | Frameworks Used: SAFe, Scrum

• Spearheaded digital transformation initiative that increased mobile app adoption by 65%
• Executed strategic pivot to Agile methodology, reducing average feature delivery time from 6 months to 4 weeks
• Facilitated seamless integration between legacy systems and new e-commerce platform
• Implemented data-driven sprint reviews that improved decision quality and stakeholder buy-in
• Proactively identified and resolved technical debt issues, reducing system failures by 45% and improving customer experience metrics

Domain: Finance, Escrow Analysis | Teams : 2 | Frameworks used: Scrum

• Executed comprehensive Agile framework for mission-critical Escrow Project, delivering within tight deadlines
• Optimized collaboration between Engineering and Professional Services teams, eliminating silos
• Partnered with DevOps to implement automated testing suite that reduced defects by 30%
• Applied servant leadership principles to turn around underperforming team, increasing velocity by 40% in 3 sprints

Domain: E-Commerce, Rebate | Teams : 2 | Frameworks Used: Scrum

• Orchestrated successful Waterfall-to-Agile transformation, improving delivery predictability by 45%
• Implemented pair programming culture that enhanced code quality and knowledge sharing
• Developed robust project artifacts that increased transparency and facilitated data-driven decisions
• Created stakeholder communication framework that improved transparency and maintained 90%+ satisfaction rating

Domain: Airlines | Framework: Scrum

• Developed comprehensive test plans for mission-critical Crew Scheduling system using Selenium
• Reduced defect resolution time by 25% through cross-functional bug pod collaboration

Domain: Healthcare | Framework: Scrum

• Delivered key functionality for Optum Insight products (CAC, SaaS, UI) by executing precise test cases
• Streamlined translation of functional specifications into executable user stories