MANASA JABBALA
Chicago,IL
Summary
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Engineer
Infogain
04.2021 - 05.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Master of Science - Information Technology
Governors State University
Park Forest, IL05.2024
Bachelor of Science - Information Technology
MADANAPALLY INSTITUTE OF TECHNOLOGY AND SCIENCE
MADANAPALLY04.2021
Skills
- Technical Issues Analysis
- Basics of C language
- Networking
- Cybersecurity fundamentals
- TCP/IP
- LAN and WAN Assessment
- Ethernet and Firewall Proficient
- MS Office Proficiency
Certification
NPTEL (National Programme on Technology Enhanced Learning.
- Completed and certified a 12-week online course on computer Architecture and Organisation in my 4th semester by NPTEL from IIT Madras.
Project:
- Frameworks for improving critical infrastructure Cybersecurity.
Timeline
IT Support Engineer
Infogain
04.2021 - 05.2022
Master of Science - Information Technology
Governors State University
Bachelor of Science - Information Technology
MADANAPALLY INSTITUTE OF TECHNOLOGY AND SCIENCE
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