Manasa Karthik
SAN JOSE,CALIFORNIA
Summary
Strategic and systems-oriented Product Manager with 14+ years of experience designing and scaling internal platforms that improve reliability, usability, and operational efficiency for global organizations. Proven success driving cross-functional programs across IT, engineering, and security to deliver secure, automated, and data-driven systems serving 200K+ employees. Adept at translating complex technical and operational requirements into scalable roadmaps and measurable business outcomes. Passionate about leveraging AI and automation to optimize internal workflows, enhance system resilience, and accelerate innovation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Group Product Manager – Internal Platforms & Engin
Intuit
10.2021 - Current
- Defined and executed a multi-year strategy to modernize internal platforms powering global employee operations for 200K+ users, enabling scalable, secure, and automated workflows.
- Partnered with IT, Security, and Engineering to integrate identity, access, and data systems using API-based frameworks, improving system reliability by 40%.
- Championed automation-first architecture and self-service capabilities, reducing manual intake volume by 40% and cutting average resolution time by 35%.
- Led post-acquisition systems integration (Mailchimp M&A), completing end-to-end onboarding in 8 weeks and creating reusable frameworks reducing future onboarding time by 50%.
- Established KPI and telemetry dashboards tracking uptime, adoption, and support health across regions, enabling data-driven prioritization.
- Collaborated with internal security to enforce scalable access controls and compliance guardrails within platform architecture.
- Mentored product and engineering teams on operational excellence, observability, and continuous improvement.
Senior Manager – Global Head of Internal Systems
Western Digital
09.2019 - 10.2021
- Directed 3-year internal systems roadmap integrating HR, finance, and operational platforms to support 68K+ users across identity, access, and compensation workflows.
- Delivered unified Total Rewards system managing $1B+ compensation planning through API integrations and telemetry-driven performance tracking.
- Partnered with global engineering and security teams to strengthen platform reliability and compliance, achieving 99.8% uptime and 30% reduction in manual interventions.
- Designed global intake-to-delivery operating model integrating supplier systems, QA automation, and feedback loops for continuous improvement.
- Championed automation and proactive monitoring, decreasing risk exposure and accelerating deployment cycles by 25%.
Manager – Product & Systems Integration
Deloitte Consulting LLP
03.2016 - 09.2019
- Led enterprise systems transformation programs for Fortune 500 clients, integrating vendor platforms with internal HCM and infrastructure systems.
- Designed KPI dashboards, data telemetry, and user adoption metrics to improve transparency and reliability across IT and HR environments.
- Partnered with engineering to automate system handoffs and reduce dependency on manual administration by 40%.
- Delivered agile delivery frameworks and governance models that scaled across multiple clients and geographies
Manager & Senior Consultant – Platform Transformat
Accenture Consulting
04.2011 - 03.2016
- Designed future-state platform operating models improving integration across HR, IT, and finance systems for large enterprise clients.
- Managed multiple full-cycle HCM and internal systems implementations, including Workday and SuccessFactors, focused on automation, reliability, and scalability.
- Defined intake-to-delivery workflows with embedded performance metrics and issue resolution automation to enhance service quality.
Education
MBA -
University of Illinois At Urbana-Champaign
Champaign, IL01-2011
Bachelor of Science -
SRM University
Chennai, IN01-2009
Skills
- Product Strategy & Execution: Platform Product Management, Roadmap Development, Systems Thinking, Metrics-Driven Decision Making
- Systems & Infrastructure: Identity & Access Management, Internal Tools, API Integration, Automation, Cloud & On-Prem Systems, Data Telemetry
- Leadership & Delivery: Agile & SDLC Delivery, Stakeholder Alignment, Cross-Functional Collaboration, Change Management, OKR Implementation
- AI & Automation: Intelligent Workflows, Self-Service Enablement, AI-Driven Process Optimization, Predictive Analytics
- Technical Tools: Workday Studio, REST APIs, Python, ServiceNow, Jira, Aha!, Salesforce, Quickbase, Glint, Darwin, Greenhouse
Accomplishments
- Mission critical leadership award by Alex Chriss for leading Mailchimp M&A | Intuit Jan 2022
- Excellence Award 2020 by CHRO for outstanding contribution to HR| Western Digital Nov 2020
- Applause Award 2016 and 2018 for “Delivering exceptional client-centered performance” | Deloitte Jun 2018
Certification
Certified Scrum Product Owner (CSPO)
Timeline
Group Product Manager – Internal Platforms & Engin
Intuit
10.2021 - Current
Senior Manager – Global Head of Internal Systems
Western Digital
09.2019 - 10.2021
Manager – Product & Systems Integration
Deloitte Consulting LLP
03.2016 - 09.2019
Manager & Senior Consultant – Platform Transformat
Accenture Consulting
04.2011 - 03.2016
MBA -
University of Illinois At Urbana-Champaign
Bachelor of Science -
SRM University
Certifications
- Workday HCM, Advanced Compensation, Recruiting, Reporting
- Project Management Professional (PMP)
- Lean Six Sigma – Green Belt
- Enterprise AI Strategy