Summary

Overview

Work History

Education

Skills

Languages

Timeline

MANASA KOTA

Gilbert,AZ

Summary

Strategic QA Lead with 8+ years of experience in mobile-native application testing across iOS and Android platforms, payment ecosystems, and enterprise insurance systems. Proven ability to drive end-to-end quality across Agile sprint-based delivery cycles, collaborating cross-functionally with engineering, product, and design teams. Experienced in RESTful API validation (Postman), mobile-to-backend integration testing, exploratory and usability testing, and quality monitoring via Firebase Crashlytics. Adept at mentoring teams, authoring test plans, and continuously improving testing methodology to support consumer-facing mobile applications.

Quality-focused professional prepared for role. Known for delivering impactful results through keen analytical skills, strong attention to detail, and deep understanding of quality control processes. Proven ability to collaborate effectively within teams and adapt to changing requirements. Skilled in identifying and resolving issues, ensuring compliance, and driving continuous improvement initiatives.

Quality professional with in-depth expertise in quality analysis, known for driving impactful improvements. Proven ability to implement effective quality control processes and enhance operational efficiency. Highly collaborative and adaptable, committed to achieving results and ensuring team success.

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.

Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.

Overview

years of professional experience

Work History

Quality Analyst

Aivy Group (Hollard Insurance, Purple Heron)

Remote

04.2025 - Current

- Owned manual QA and test documentation for an insurance platform spanning policy management, claims tracking, and access control modules.
- Authored detailed test work plans, scenarios, and scripts from business requirements and high-level designs to ensure full requirement traceability.
- Executed SIT, functional, regression, and UAT test suites across multiple complex modules, tracking defects end-to-end in JIRA.
- Conducted change request (CR) analysis to estimate level of effort (LOE) for scope changes and application modifications.
- Led testing status meetings, produced visibility materials for internal/external stakeholders and project management.

IT QA Analyst Sr / QA Lead

Progressive

Remote

07.2020 - 03.2025

- Led end-to-end manual and integration test strategy (Functional, Regression, UAT) for the New Application 2.0 enterprise transformation across Android and iOS native apps.
- Validated mobile-to-backend integrations, leveraging SQL for backend data validation and Splunk log analysis to distinguish true defects from environment failures in automated test runs.
- Monitored Agile sprint-based release schedules, communicating execution progress, risks, and exception management to business PMs and resource managers.
- Developed reusable test templates, processes, and toolkits driving continuous improvement of QA methodology across the department.
- Mentored junior and offshore QA engineers; facilitated backlog refinement, test specification reviews, and sprint ceremonies as Agile Master.
- Supported CI/CD pipeline quality gates; triaged failures in automated suites and coordinated with engineering on root cause and remediation.
Developed and executed test plans for software applications, ensuring quality standards met.
Identified defects through rigorous testing, facilitating timely resolutions and enhancing product reliability.
Led QA team in adopting automated testing tools, increasing efficiency in regression testing cycles.
Mentored junior analysts on best practices in QA methodologies and tools, fostering skill development.
Collaborated with cross-functional teams to define quality assurance processes and improve project workflows.
Analyzed software requirements and specifications to create comprehensive test cases aligning with business needs.
Conducted root cause analysis of issues, recommending process improvements to mitigate future risks.
Reported progress, test metrics and results to project stakeholders.
Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Communicated findings and recommendations effectively to stakeholders, driving informed decision-making on project outcomes.
Mentored and coached team members on QA topics and strategies.
Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
Conducted comprehensive test scenarios to decrease downtime and elevate user satisfaction.
Facilitated transition to Agile methodologies, enhancing team flexibility and project turnaround times.
Enhanced software quality by meticulously executing detailed test plans and identifying critical bugs before product releases.
Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
Pioneered integration of performance testing in development cycle, significantly improving product scalability and endurance.
Optimized user experience by conducting usability tests and providing actionable feedback to development team.
Collaborated closely with development teams to clarify requirements, resulting in more efficient bug resolution process.
Played key role in successful launch of multiple high-stakes projects by prioritizing critical test areas and resource allocation.
Increased stakeholder confidence by presenting detailed QA reports and insights during project review meetings.
Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
Fostered culture of continuous improvement by regularly reviewing and updating QA methodologies to adapt to new challenges.
Customized testing environments to simulate real-world usage scenarios, ensuring product robustness and customer satisfaction.
Improved product reliability with rigorous regression testing, ensuring software performance consistency across updates.
Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
Spearheaded adoption of cutting-edge testing software, keeping company at forefront of QA technology.
Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
Documented testing procedures for developers and future testing use.
Evaluated function, performance and design compliance of every product against design standards and customer needs.
Kept scripts and test cases updated with current requirements.
Completed pre-implementation testing for new system modifications to assess potential impacts.
Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Advised developers on problems with databases, performance and other issues.
Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.

IT QA Analyst Sr / QA Lead - Android & Apple Pay Mobile Payments

Progressive (Precision)

Cleveland

04.2019 - 07.2019

- Served as QA Lead for high-profile mobile payment integrations (Apple Pay, Apple Wallet, Google Pay), owning the full test lifecycle from requirements walkthroughs through release sign-off.
- Validated end-to-end payment flows including authorization, OAuth authentication, tokenization, and transaction processing on Android and iOS devices.
- Conducted hardware compatibility and performance testing across multiple device generations, Android/iOS OS versions, and physical payment terminal configurations.
- Investigated and escalated critical defects (token mismatches, authorization failures), preventing high-severity production incidents.
- Coordinated UAT scheduling with carrier partners; created sprint testing status materials and facilitated test plan reviews.
Coached and motivated QA team to develop competencies.
Developed and executed comprehensive test plans for software applications to ensure quality standards.
Analyzed test results, identified defects, and collaborated with development teams for timely resolutions.
Led cross-functional teams in root cause analysis to enhance product reliability and performance.
Implemented automated testing tools to increase efficiency in regression testing processes.

IT QA Analyst Sr / QA Lead - IOS & Android Native Apps

Progressive (Collabra)