Manasa Maiya

Financial Services/Lending Payments - PNC Bank

Modernized PNC's Lending Payment experience and made fully accessible for ~4 million customers. The platform will allow real-time transaction of data reducing batch processing, time-zone gaps and present a convenient, omni-channel banking experience.

• Led product development for web digital channel teams - stream lining design and function across lending products for consumer and business banking retail customers.
• Outlined comprehensive roadmaps for product development, aligning them with business and technical needs.
• Prioritized backlog items for web development teams based on qualitative and quantitative data.
• Collaborated with cross-functional teams, including Design, Technology, and Customer Experience teams to deliver best-in-class-customer experiences.
• Defined Minimum Viable Product (MPVs), ensuring timely delivery of essential features and functionality. Designed a phased approach in launching features to users and migrating customers from legacy systems.
• Set clear metrics and key performance indicators (KPIs) to track product success and growth.
• Designed internal payment order and execution processes, eliminating 3rd party dependencies.
• Led and coached 4 development crews comprising of devs, business analysts and QEs.
• Incorporated voice of customer feedback to address pain-points and enhance the product backlog.
• Actively participated in Agile ceremonies to optimize team capacity and prioritize tasks effectively.
• Worked closely with Quality Assurance (QA) and User Acceptance Testing (UAT) teams to ensure product quality and customer satisfaction.

Financial Services, Consumer & Community Banking - JPMorgan Chase

Developed and enhanced Web Banking Platform offering account opening and customer/account servicing used by branch bankers across 10k branches within United States.

• Implemented KYC regulatory requirements related to customer identification program (CIP), customer due diligence (CDD), and enhanced due diligence (EDD), AI/ML - Aiding customer verification and assessing their risk and financial profiles.
• Led technical decision-making and resolved complex technical challenges that arise during delivery.
• Planning and managing projects, including defining requirements, writing user stories, and identifying gaps in the design.
• Identified, assessed, and mitigated risks that could affect delivery.
• Led discussions around change requests, impact assessments, and managing client expectations when changes occur.
• Detected and proactively remediated problems in technical delivery planning and scheduling, avoiding final delivery delays.
• Track key performance indicators (KPIs), project progress, and milestones. Provide regular updates to senior leadership, and adjust delivery strategies as needed.
• Provide guidance and mentorship to team members to improve their technical and project management skills.

Financial Services, Consumer & Community Banking - JPMorgan Chase

Developed and maintained Web Banking application used by bankers of JPMorgan Chase used to service customers with account opening, customer and account maintenance, loan servicing etc.

• Wrote clean, efficient, and well-documented code in Java, Spring Webflow, JSP and Javascript.
• Developed software applications based on project specifications, ensuring quality and adherence to coding standards.
• Performed peer code reviews to ensure the quality and maintainability of the codebase. Provide constructive feedback to junior and mid-level engineers.
• Led technical discussions, made decisions on the technical direction of projects, and guide the team through complex issues and challenges.
• Worked closely with other teams, including product managers, designers, and QA engineers, to align technical deliverables with business goals and customer needs.
• Troubleshoot and resolve issues in production and development environments, ensuring minimal downtime and smooth user experiences.
• Created and maintained technical documentation, including code comments, system designs, architecture diagrams, and user manuals. Ensure that documentation is clear, accurate, and up-to-date.
• Provided guidance and mentorship to junior engineers and helped them grow their technical skills. Offered advice on best practices, problem-solving approaches, and career development.