Manasa Sairi

• Resolved high-priority production issues, adhering to SLAs and reducing downtime.
• Monitored system performance using AppDynamics, Dynatrace, and Splunk for real-time insights.
• Provided application support for ATG systems, efficiently addressing stuck order resolutions.
• Collaborated with cross-functional teams to improve system reliability and performance.
• Coordinated inter-departmental meetings to ensure effective scheduling.
• Streamlined project workflows with team collaboration to enhance overall efficiency.

Monitored production systems to ensure high availability and timely issue resolution, minimizing downtime for
critical business operations. Responded to user-reported incidents and service tickets with efficiency, maintaining SLAs and customer satisfaction. Managed critical system incidents and collaborated with international clients across multiple time zones. Participated in client calls from entry-level position due to exceptional communication and problem-solving skills. Utilized tools ServiceNow,Splunk, SQL etc. for monitoring, reporting, and issue tracking.

Completed comprehensive training in Full Stack Development, emphasizing MERN Stack.
Designed and implemented responsive user interfaces to optimize user experience.
Developed a full-featured web application utilizing React, Node.js, and MongoDB.
Implemented functionalities including user authentication, product catalog, shopping cart, and payment integration.
Deployed applications on Heroku, AWS, and GCP to ensure scalability and performance.