Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Manasa Shivkar

Denton,TX

Summary

Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Process Associate

Cognizant Technologies Solutions
12.2019 - 03.2021
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Educated peers on organizational mission and goals to achieve success.
  • Boosted customer experiences by delivering superior customer service, issue resolution.
  • Generated reports on daily basis on SLA.
  • Identified and resolved process issues to drive optimal workflow and business growth
  • Evaluated service by analyzing and interpreting data and metrics
  • Managed 200 calls per day and provided better experience to customers.
  • Maintained Service Legal Agreement

Education

Masters in Business Analytics -

University of North Texas
Denton, TX
12.2023

BBA - Major in Finance

Indian Institute of Management And Commerce
Hyderabad
05.2019

Intermediate - MEC

St Anns Junior College
Mehendipatnam
05.2016

10th -

St.Ann's Girls High School Vijay Nagar, St Ann's Girls High School
Hyderabad
2014

Skills

  • Proactive
  • Quick and continuous learner
  • Dedicated team player
  • Virtuous
  • Smart worker
  • Adaptable
  • Innovative
  • Dependable

Accomplishments

  • Won the 3rd prize in the badminton competition
  • Organized as well as delegated in the Model United Nations twice
  • Been a significant part of the digital marketing program held by IIM Calcutta
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved annual quiz- trailblazer held by Woxsen school of business.
  • Collaborated with team and organized Model United Nations as well as delegated.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Process Associate

Cognizant Technologies Solutions
12.2019 - 03.2021

Masters in Business Analytics -

University of North Texas

BBA - Major in Finance

Indian Institute of Management And Commerce

Intermediate - MEC

St Anns Junior College

10th -

St.Ann's Girls High School Vijay Nagar, St Ann's Girls High School

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Manasa Shivkar