Manasseh Iheme
Smyrna
Summary
Computer Information Systems graduate with proficiency in Java, networking, and POS systems. Strong background in operational management and detailed reporting, aiming to transition into HVACR industry. Skilled in identifying issues and implementing effective solutions to optimize performance and customer satisfaction. Dedicated to continuous learning and professional advancement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HVAC Technician
Apprentice
Marietta
08.2025 - Current
- Diagnosed HVAC system issues using advanced troubleshooting techniques.
- Conducted routine maintenance on filtration equipment to ensure reliability and efficiency.
- Measured, cut, threaded, and connected pipe sections for refrigeration lines.
- Interpreted wiring schematics to facilitate accurate repairs and installations.
- Utilized troubleshooting skills to resolve complex system malfunctions.
- Read schematics effectively to guide repair processes and modifications.
Delivery Driver
Amazon DSP
Atlanta
04.2022 - Current
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
Security Officer/Load Specialist
Remote Security Solutions
Atlanta
10.2021 - 03.2022
- Monitored alarms to ensure security and rapid response to incidents.
- Collaborated with remote surveillance teams to deter theft effectively.
- Dispatched police to incidents, coordinating timely law enforcement action.
- Conducted regular patrols to identify potential security threats and hazards.
- Responded promptly to alarms and incidents, coordinating with local law enforcement.
- Provided excellent customer service while interacting with employees and visitors.
- Documented reports on incidents for accurate record-keeping and analysis.
Server/Bartender
Williamson Bros. BBQ
Marietta
04.2018 - 08.2021
- Delivered exceptional customer service in high-volume dining environment.
- Managed table assignments and ensured timely food delivery to guests.
- Collaborated with kitchen staff to relay special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area during service shifts.
- Trained new servers on menu items and service protocols for improved efficiency.
Server/Cashier
IHOP
Carrollton
05.2016 - 08.2016
- Delivered food and beverages promptly, ensuring guest satisfaction in fast-paced environment.
- Collaborated with kitchen staff to optimize order preparation and improve service efficiency.
- Provided exceptional customer service to elevate dining experiences for all guests.
Manager
DEL TACO
Marietta
03.2015 - 03.2016
- Led a team to efficiently complete tasks during high customer volume periods.
- Managed daily operations, ensuring seamless restaurant functionality.
- Trained and mentored team members to uphold customer service standards.
- Oversaw inventory management, maintaining stock levels and minimizing waste.
- Coordinated staff scheduling to enhance labor efficiency during peak hours.
- Monitored corporate guidelines and changes to ensure compliance across operations.
Team Member
CHICK-FIL-A
Marietta
05.2013 - 03.2015
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to enhance order processing efficiency.
- Assisted in training new employees on company procedures and policies.
Education
Associate's degree - Computer Information Systems
Georgia Highlands College
Marietta, GA04.2024
Certificate - HVAC
Fortis College
Smyrna, GASkills
- HVAC troubleshooting
- Refrigeration installation
- Wiring interpretation
- Routine maintenance
- Parts management
- Time management
- Attention to detail
- Effective communication
- Gas furnace expertise
Certification
Driver's License
Additional Information
Hard-worker, Willingness to complete tasks, Web and tech savvy, Building and working with computers since 2009
Timeline
HVAC Technician
Apprentice
08.2025 - Current
Delivery Driver
Amazon DSP
04.2022 - Current
Security Officer/Load Specialist
Remote Security Solutions
10.2021 - 03.2022
Server/Bartender
Williamson Bros. BBQ
04.2018 - 08.2021
Server/Cashier
IHOP
05.2016 - 08.2016
Manager
DEL TACO
03.2015 - 03.2016
Team Member
CHICK-FIL-A
05.2013 - 03.2015
Associate's degree - Computer Information Systems
Georgia Highlands College
Certificate - HVAC
Fortis College