Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Academic Excellence
Timeline
AssistantManager
Manav Kansagra

Manav Kansagra

Darien,IL

Summary

Technical Support Associate with proven skills in managing and resolving support tickets for both Windows and Mac systems. I'm great at finding and fixing a wide range of technical problems, from login issues and Office 365 administration to setting up printers and installing software. My goal is to provide timely, helpful solutions to users while keeping communication clear and ensuring a smooth experience. I am recognized for my strong problem-solving skills, attention to detail, and ability to work well in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst

Shree Suktam Incorporated
03.2024 - Current

Generated summary reports, budgets, and provided revenue trend analysis to management.

-Facilitated AP invoice processing on a weekly basis utilizing Quick Books. Resolved client invoice discrepancies and placed orders with suppliers to maintain inventory count.

Computer Technician

Professional Staffing Services – ADVENT Health Hospital
07.2023 - 12.2023
  • Troubleshot and resolved hardware/software issues on laptops and PCs, ensuring reliable performance.
  • Installed and configured LAN/WAN networks to enhance operational efficiency.
  • Provided technical support to medical staff, addressing system failures with timely solutions.
  • Documented support activities and reported recurring issues for preventive action.
  • Technologies: Windows 10 & 11.
  • Contract Role

Technical Support Associate

Infosys Ltd.
01.2021 - 01.2023
  • Monitoring the ServiceNow dash board for incoming tickets and email alerts. Assigning tickets to the concerned teams, including Windows, Unix, database, and storage.
  • Diagnosed and resolved hardware and software issues, maintaining high-resolution rates.
  • Provided customer-focused technical assistance, ensuring minimal downtime for clients.
  • Technologies: Windows 11.

IT Support Assistant

CCSIT College
02.2019 - 06.2020
  • Collaborated on the development and installation of library management software.
  • Provided technical support to students and faculty, troubleshooting database errors.
  • Technologies: Windows 7, 8, and 9.

Education

Bachelor’s Degree - Computer Science

Lewis University
Romeoville, IL
01.2025

Associate Degree - Computer Science

College of DuPage
01.2023

Skills

  • Operating systems: Windows, Linux, Mac
  • Troubleshooting: System diagnostics, network setup, and resolving complex technical issues
  • Skilled in user communication
  • Technical documentation
  • Certified in Google IT Support
  • Customer Satisfaction: Skilled in resolving technical issues with professionalism and efficiency
  • Proficient in system configurations
  • Identifying technical challenges
  • Effective user communication

Accomplishments

  • Volunteered in organizing food distribution drives to help underprivileged communities.
  • Distributed essential items, including clothing and household goods, to people in need.

Certification

  • Google IT Support
  • IBM Data Science
  • IBM Artificial Intelligence
  • Google Analytics
  • Start-up India

Languages

Hindi
Native or Bilingual
English
Full Professional
Gujarati
Native or Bilingual

Academic Excellence

Honored with the Academic Excellence Award for maintaining a high GPA and demonstrating a strong commitment to academic rigor throughout the program.

Timeline

Business Analyst

Shree Suktam Incorporated
03.2024 - Current

Computer Technician

Professional Staffing Services – ADVENT Health Hospital
07.2023 - 12.2023

Technical Support Associate

Infosys Ltd.
01.2021 - 01.2023

IT Support Assistant

CCSIT College
02.2019 - 06.2020

Bachelor’s Degree - Computer Science

Lewis University

Associate Degree - Computer Science

College of DuPage

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