Summary
Overview
Work History
Education
Skills
Websites
Summary Of Relevant Skills
Timeline
Generic

MANCE C. IRVIN

Decatur,USA

Summary

Dynamic leader with extensive experience at Deloitte Touche Tohmatsu Limited, excelling in solution design and strategic decision-making. Successfully migrated 13 global applications to cloud environments, enhancing client service delivery. Proven track record in stakeholder engagement and program leadership, driving significant operational efficiencies and fostering collaboration across diverse teams.

Overview

29
29
years of professional experience

Work History

Director

Deloitte Touche Tohmatsu Limited
Chicago, IL
03.2011 - Current
  • Oct. 2020 to present – Product Group Leader, Global Consulting, Global Risk Advisory and Global Financial Advisory Products and Solutions
  • Product Team Leader responsible for the practices’ client service delivery-enabling and quality & risk management technologies and solutions
  • Migrated thirteen Global Consulting applications from various on-premises locations to Microsoft- and AWS-hosted environments in just under ten months
  • Member of a team responsible for refining the Global Technology Operating Model’s standards for application development
  • Migrated the Global Consulting practice’s applications to a modern authentication-based external client identity access management solution
  • Nov. 2013 to Oct. 2020 – Product Group Leader, Global Knowledge & Collaboration Products and Solutions
  • Product Team Leader responsible for Knowledge Management and collaboration products and solutions
  • Led the redesign and consolidation of 40+ disparate intranet sites across the Deloitte Member Firm network into a single, unified intranets platform
  • Led the design, development and implementation of DeloittePeopleNetwork, Deloitte’s internal application which connects 330,000 people across 47 Member Firms and over 100 countries
  • Led the design, development and global implementation of the application used to conduct sounding and voting for the DTTL Chief Executive Officer position

Senior Manager

Deloitte Services LP
Hermitage, TN
06.2011 - 11.2013
  • Program Management Office Leader
  • Responsible for leading the delivery of technology projects spanning across Clients & Markets, Human Resources, Knowledge and Collaboration and Mobile Application teams
  • Led teams responsible for the assessment and intake of technologies through the Firm’s merger and acquisition activities
  • Co-leader of PMO strategy refinement effort
  • Graduate of Information Technology Senior Management Forum 2014 Management Academy and 2017 Executive Academy (external leadership development program)

Vice President & General Manager - Dealer Ad Management Applications

AutoTrader.com (a Div. of Cox Enterprises, Inc.)
Atlanta, GA
05.2003 - 06.2009
  • Created and managed a $7MM organization which defined the company’s vision and set strategic direction for Advertising Management and Customer Care applications and tools which support franchise and independent Dealership customers.
  • Vice President, Enterprise Program Management - Created and led AutoTrader.com’s Enterprise Program Management Office, responsible for a $61MM portfolio of programs and projects/initiatives aimed at growing revenue and increasing operational efficiencies.
  • Key accomplishments include: Graduate of Cox Enterprises, Inc. Executive Leadership Development program
  • Led the integration of the merger of AutoTrader Publishing and its affiliates into AutoTrader.com
  • Sales Force Automation application design and implementation for Dealer Sales
  • Customer Service process design and CRM application implementation
  • Design and Implementation of Consumer website ad products for the National Sales and Dealership Sales organizations

Senior Manager

Deloitte Consulting LLP
Atlanta, GA
06.1996 - 04.2003
  • Designed and implemented call / contact center processes and technologies for various clients, including: the Field Sales organization of an International Consumer Packaged Goods Company; the Customer Service department of a major Canadian-based Telecommunications Company; the Human Resources shared service center of a major U.S.-based Insurance Company; and the Finance and Human Resources shared service center of a major U.S. Staffing Services Company
  • Identified cost savings opportunities through Contact Center process improvement and technology implementation; and defined Customer Service improvement strategies and plans for various companies, including: Two Fortune 100 U.S.-based Financial Services Companies; A Fortune 100 U.S.-based Computer and Electronics Products Company; and A Fortune 100 U.S.-based Electronic and Bio-Analytical Measurement Products company

Education

Master of Business Administration -

Emory University
Atlanta, GA

BA - Economics

University of California San Diego
La Jolla, CA

Skills

  • Solution design
  • Implementation
  • Management consulting
  • Strategic decision-making
  • Supporting technologies
  • Stakeholder engagement
  • Change management
  • Program leadership
  • Client relationship management

Summary Of Relevant Skills

  • Designed and implemented solutions for various Fortune 100 companies as a ‘Big Four’ management consultant, independent consultant and employee
  • International-experienced decision-maker with exceptional ability to connect strategy to execution by translating company goals and objectives into manageable tactics
  • Experience with various project delivery frameworks and supporting technologies

Timeline

Senior Manager

Deloitte Services LP
06.2011 - 11.2013

Director

Deloitte Touche Tohmatsu Limited
03.2011 - Current

Vice President & General Manager - Dealer Ad Management Applications

AutoTrader.com (a Div. of Cox Enterprises, Inc.)
05.2003 - 06.2009

Senior Manager

Deloitte Consulting LLP
06.1996 - 04.2003

Master of Business Administration -

Emory University

BA - Economics

University of California San Diego

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