Summary
Overview
Work History
Education
Skills
Timeline
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Manda Baker

Rotterdam,NY

Summary

Proven leader in enhancing operational efficiency and customer satisfaction at Albany Braces, adept at database management and fostering strong relationships. Leveraged staff management and strategic planning skills to improve team productivity and streamline processes, significantly boosting patient scheduling efficiency and collaboration with external doctors.

Overview

29
29
years of professional experience

Work History

Treatment/Patient/Invisalign Coordinator

Albany Braces
03.2008 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Coordinated patients to start treatment and scheduled
  • Knowledge with Microsoft Word and excel
  • Communicated and coordinated with outside Doctors
  • Created training manual
  • Trained new associates
  • Created letters to outside Doctors for the practice

Assistant Retail Store Manager

Party City
06.2005 - 03.2008
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted store manager in meeting standards for customer service and quality.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Optimized store displays and appearance via strategic merchandising.
  • Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.

Receptionist

For Sight Vision
08.2003 - 06.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Took inventory on contacts and eyeglasses, reordered as needed
  • Taught contact lenses classes

Retail Store Manager

Kristen Michael's
01.1996 - 06.2005
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.

Education

High School Diploma -

Schalmont High School
Rotterdam, NY
12.1996

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Discretion and Confidentiality
  • Schedule Coordination
  • Document Management
  • Scheduling and calendar management
  • Recordkeeping
  • Staff Management
  • Strategic Planning
  • Database Management
  • Staff Supervision
  • Patient Scheduling
  • Medical Terminology
  • Insurance Verification
  • Multitasking and Organization
  • Phone and Email Etiquette

Timeline

Treatment/Patient/Invisalign Coordinator

Albany Braces
03.2008 - Current

Assistant Retail Store Manager

Party City
06.2005 - 03.2008

Receptionist

For Sight Vision
08.2003 - 06.2005

Retail Store Manager

Kristen Michael's
01.1996 - 06.2005

High School Diploma -

Schalmont High School

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Manda Baker