Manda Donajkowski
Alpena,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Big Boy Restaurant
08.2000 - 01.2024
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Big Boy Restaurant
04.2022 - 04.2023
- Developed and implemented new processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Waitress
Big Boy
02.2004 - 04.2022
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Hostess
Big Boy Restaurant
08.2000 - 01.2003
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Provided patrons with estimated waiting times during peak service hours.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
Education
High School Diploma -
Alpena High School
Alpena, MI06.1998
Skills
- Human Resources Management
- Business Analysis and Reporting
- Staff Development
- Retail Operations Management
- Goal Setting
- Employee Development
- Teamwork and Collaboration
- Customer Relationship Management
- Team Leadership
- Team motivation
- Staff Management
- Computer Skills
- Staff Training and Development
- Technical Proficiency
- Good Judgment
- Retail Operations
- Brand Management
- Training and Development
- Customer Service
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Training
- Customer Relations
- Money Handling
- Sales Reporting
- Managing Operations and Efficiency
Timeline
Shift Leader
Big Boy Restaurant
04.2022 - 04.2023
Waitress
Big Boy
02.2004 - 04.2022
Assistant Manager
Big Boy Restaurant
08.2000 - 01.2024
Hostess
Big Boy Restaurant
08.2000 - 01.2003
High School Diploma -
Alpena High School
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