Manda Karaliunas

Lead over forty direct reports, driving customer loyalty through effective leadership and operational management. I optimize business processes by improving routes for efficiency, analyzing logistics data, and making decisions to maximize profitability and routing accuracy. I collaborate with leadership on system improvements and ensure exceptional customer service while meeting budget, safety, and performance goals. My responsibilities include managing safety programs, conducting weekly safety meetings, and ensuring OSHA compliance. I provide daily employee engagement, performance feedback, and coaching, while overseeing quality inspections, accident investigations, and insurance claims. I monitor logistics analysts’ communications for accuracy and adherence to company policies and train them to resolve issues proactively. I also manage payroll, staffing, employee investigations, tote inventory, and work with city managers to maintain high customer satisfaction. Additionally, I execute disaster plans, lead tablet training courses, and oversee operational audits to ensure smooth and effective operations.

Managed a $6.4M portfolio, handling accounts ranging from $500 to $125,000 per month. Maintained in-depth knowledge of company products, pricing, and waste stream management to drive revenue growth. Served as the primary point of contact for existing clients, fostering long-term relationships while acquiring new customers. Utilized Salesforce to track activities, proposals, and meetings, and handled contract renewals to enhance customer profitability. Responded to cancellation requests and supported pricing initiatives, ensuring effective communication with customers and minimizing rate restrictions and credits.

Managed service accounts within an assigned territory by building strong relationships with Tier 1, 2, and 3 customers, understanding their needs through regular site visits (50% travel). Developed capital plans for both short- and long-term building needs, monitored service contract status, and ensured customer satisfaction by resolving issues. Proactively contacted customers regarding contract renewals and price adjustments, maintaining well-organized records of sales activities such as proposals, bookings, and cancellations. Utilized sales management software, kept up-to-date with company products and local elevator code requirements through training, and prepared repair job proposals by estimating costs and reviewing blueprints. Also prepared service contract bids, interfaced with operations personnel for approvals, and aligned with TK Elevator's regional mission, ethical standards, and code of conduct.