Manda Malone
Herriman
Summary
Dynamic professional with a proven track record at Jordan School District, enhancing literacy skills through innovative teaching techniques and strong interpersonal relationships. I am skilled in reading comprehension and student engagement, fostering inclusive learning environments that promote collaboration and progress monitoring, resulting in significant improvements in student outcomes.
Additionally, I have a strong background in customer interactions and service solutions. I excel in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. As an effective team collaborator, I adapt to changing needs and consistently focus on achieving results through efficient and empathetic service. I am known for my reliability and proactive approach to meeting both customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Literacy Aide
Jordan School District
Herriman, UT
01.2023 - Current
- Assisted struggling readers through one-on-one support and tailored instruction, improving their overall literacy skills.
- Promoted independent reading habits among students through book talks and personalized recommendations, cultivating a lifelong love of literature.
- Developed creative learning activities to engage students with diverse interests and backgrounds in the exploration of literature and language arts concepts.
- Enhanced student reading comprehension by implementing targeted literacy strategies and activities.
- Established positive relationships with students by creating an inclusive learning environment that fostered open dialogue and mutual respect.
Assistant Manager
Great Clips
Murray, UT
10.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Student Loan Collections
Discover Card
West Valley City, UT
03.2012 - 09.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Education
Associate of Science - Business Management
Salt Lake Community College
Salt Lake City, UT01-2026
Skills
- Grammar proficiency
- Reading strategies
- Student engagement
- Collaborative learning
- Oral communication
- Progress monitoring
- Interpersonal relationships
- Writing instruction
- Reading comprehension
- Classroom management
- Teaching techniques
- Group instruction
Timeline
Literacy Aide
Jordan School District
01.2023 - Current
Assistant Manager
Great Clips
10.2020 - 10.2022
Student Loan Collections
Discover Card
03.2012 - 09.2018
Associate of Science - Business Management
Salt Lake Community College