Manda Malone
Herriman
Summary
Dynamic professional with a proven track record at Jordan School District, enhancing literacy skills through innovative teaching techniques and strong interpersonal relationships. I am skilled in reading comprehension and student engagement, fostering inclusive learning environments that promote collaboration and progress monitoring, resulting in significant improvements in student outcomes.
Additionally, I have a strong background in customer interactions and service solutions. I excel in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. As an effective team collaborator, I adapt to changing needs and consistently focus on achieving results through efficient and empathetic service. I am known for my reliability and proactive approach to meeting both customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Literacy Aide
Jordan School District
01.2023 - Current
- Assisted struggling readers through one-on-one support and tailored instruction, improving their overall literacy skills.
- Promoted independent reading habits among students through book talks and personalized recommendations, cultivating a lifelong love of literature.
- Developed creative learning activities to engage students with diverse interests and backgrounds in the exploration of literature and language arts concepts.
- Enhanced student reading comprehension by implementing targeted literacy strategies and activities.
- Established positive relationships with students by creating an inclusive learning environment that fostered open dialogue and mutual respect.
Assistant Manager
Great Clips
10.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Student Loan Collections
Discover Card
03.2012 - 09.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Education
Associate of Science - Business Management
Salt Lake Community College
Salt Lake City, UT01-2026
Skills
- Grammar proficiency
- Reading strategies
- Student engagement
- Collaborative learning
- Oral communication
- Progress monitoring
- Interpersonal relationships
- Writing instruction
- Reading comprehension
- Classroom management
- Teaching techniques
- Group instruction
Timeline
Literacy Aide
Jordan School District
01.2023 - Current
Assistant Manager
Great Clips
10.2020 - 10.2022
Student Loan Collections
Discover Card
03.2012 - 09.2018
Associate of Science - Business Management
Salt Lake Community College
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