Manda Packard

Drove clients to the methadone clinic, and other non emergency medical appointments. I kept very detailed logs for each trip and or client, I emailed each daily log sheet to the main office and then turned in my hard copies at the end of the week. I also would verify the medicaid numbers of the clients scheduling rides with the state of COLORDO. I also was required to keep my car clean inside and out and all needed maintenance up to date and vehicle ruining in proper order.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Collaborated with others to discuss new opportunities.
• Recognized by management for providing exceptional customer service.
• Achieved cost-savings by developing functional solutions to problems.

• Developed and implemented a comprehensive customer loyalty program to increase repeat business.
• Hired, trained, scheduled, and evaluated staff members in order to maintain high standards of service.
• Established relationships with local vendors for product discounts and promotions.
• Conducted regular meetings with staff to discuss goals, customer feedback, and other relevant topics.
• Implemented new marketing strategies to increase visibility of the beauty salon in the community.
• Provided hands-on instruction on proper techniques for skincare treatments, makeup application, hair styling.
• Organized promotional events such as open houses and special offers to attract more customers.
• Performed administrative duties such as payroll processing and bookkeeping activities.
• Created and managed the budget for all salon-related expenses, including supplies and personnel.
• Maintained salon finances, including budgeting, payroll and bookkeeping.
• Organized and scheduled appointments for clients using software systems.
• Created marketing strategies to increase clientele and expand the business.
• Managed staff by recruiting, training and coaching employees.
• Ordered supplies and equipment needed for daily operations.
• Ensured that all safety protocols were followed in the salon at all times.
• Monitored stock levels of products used in services offered at the salon.
• Promoted special offers through social media platforms to attract new customers.
• Inspected workstations regularly to ensure they are clean and organized.
• Conducted regular meetings with staff members to discuss performance goals.
• Resolved customer complaints quickly and efficiently while maintaining professionalism.
• Adhered to state laws and regulations regarding licensure, sanitation standards.
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
• Kept records for production, inventory, income and expenses.
• Set pricing structures according to market analytics and emerging trends.
• Determined pricing for products or services based on costs and competition.
• Mentored and trained new hires on sales techniques and customer service procedures.
• Interviewed, trained and supervised employees.
• Resolved issues quickly through meticulous research and quick decision-making.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Analyzed financial statements and trends to manage cash flow and make business decisions.

• Supervised staff members, organized schedules and delegated tasks.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Maintained filing system for records, correspondence and other documents.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Provided administrative support to management team including preparing reports and presentations.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Processed payroll accurately ensuring all employees were paid on time.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Ensured compliance with applicable laws regarding employment practices.
• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Prepared agendas for board meetings along with taking minutes during sessions.
• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Administered payroll and maintained proper documentation of employee personnel.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Coded and entered daily invoices with in-house accounting software.
• Used judgment and initiative in handling confidential matters and requests.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Interpreted and communicated work procedures and company policies to staff.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Analyzed business performance data and forecasted business results for upper management.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Proposed or approved modifications to project plans.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Created and managed budgets for travel, training and teambuilding activities.