Manda Wyatt-Martinez
Rowlett,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Dos Equis Pavillion/Legends
06.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
Gameday Manager and Events
AT&T Stadium/ Legends
03.2018 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
VIP and Corporate Tour Guide
Legends/ Dallas Cowboys At AT&T Stadium
03.2018 - Current
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Developed new walking routes that highlighted lesser-known points of interest, diversifying the company''s offerings and attracting a wider range of clientele.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
Education
Associates - Tourism And Travel Management
Capitol City Careers
Austin, TX07.1990
Skills
- Staff Development
- Business Development
- Strategic Planning
- Performance Management
- Operations Management
- Policy Implementation
- Verbal and written communication
- Staff Management
- Time Management
- Staff Training and Development
- Salesforce Management
- Expectation setting
- Customer Relationship Management (CRM)
- Sales management
- Sales Techniques
- Cross-Functional Teamwork
- Team Leadership
- Customer Service
- Emergency Response
- Effective Communication
- Problem-Solving
- Multitasking
- Staff Training
Certification
- Certified TABC and Food Handlers Licence
Timeline
Supervisor
Dos Equis Pavillion/Legends
06.2023 - Current
Gameday Manager and Events
AT&T Stadium/ Legends
03.2018 - Current
VIP and Corporate Tour Guide
Legends/ Dallas Cowboys At AT&T Stadium
03.2018 - Current
Associates - Tourism And Travel Management
Capitol City Careers