Mandale Jones
Greenwood,LA
Summary
Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management. Handled currency and credit transaction quickly and accurately. Assisted management with inventory control and stocking ordering.
Overview
2
2
years of professional experience
Work History
Crew Member
Raising Cane's Restaurants
06.2023 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Service Leader
Chipotle
01.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Courtesy Clerk
Brookshire's Grocery
06.2021 - 02.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
Education
Associate of Applied Science - Radiologic Technology
Southern University At Shreveport
Shreveport, LA05.2025
Skills
- Food Running
- Health Code Compliance
- Drive-Thru Operations
- Menu Memorization
- Cooking
- Customer Engagement
- Inventory Restocking
- Clear Communication
- Verbal and Written Communication
- Heavy Lifting
- Time Management
- Valid Driver's License
- Supplies Monitoring and Restocking
- Teamwork and Collaboration
- Taking Orders
- Production Line Work
- Customer Service
- Food Preparation
Timeline
Crew Member
Raising Cane's Restaurants
06.2023 - Current
Service Leader
Chipotle
01.2022 - 05.2023
Courtesy Clerk
Brookshire's Grocery
06.2021 - 02.2022
Associate of Applied Science - Radiologic Technology
Southern University At Shreveport
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