Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mandalyn Reyes

San Antonio,TX

Summary

Dynamic banquet professional with extensive experience at ASI Staffing, excelling in customer service and event coordination. Proven ability to enhance guest satisfaction through exceptional bartending and proactive problem-solving. Skilled in alcohol safety regulations and efficient multitasking, contributing to successful events and fostering strong client relationships. The Argyle, along with the San Antonio Country Club, and the RedBerry mansion are a few of many historical sites I’ve been involved with.

San Antonio’s luxurious history is rich in event coordination and an alternative for hospitality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Banquet Bartender

ASI Staffing
03.2025 - Current
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
  • Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
  • Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
  • Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Worked closely with event coordinators on customized beverage options tailored specifically to client needs and preferences.
  • Recommended appropriate wines for individual tastes and food selections.
  • Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
  • Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
  • Poured and prepared mixed drinks for over Number customers daily.
  • Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
  • Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving alcoholic beverages.

Banquet Staff Member

Infinity Staffing
06.2022 - Current
  • Supported event planners with coordinating logistics and executing successful events.
  • Coordinated with other departments for seamless execution of large-scale events, resulting in positive feedback from clients.
  • Collaborated with catering team to deliver high-quality food and beverage service for various events.
  • Managed inventory of banquet supplies, reducing waste and maintaining adequate stock levels.
  • Proactively resolved any food allergy concerns or dietary restrictions among guests by working closely with kitchen staff.
  • Provided attentive customer service, addressing guest concerns promptly and professionally.
  • Participated in regular team meetings to discuss performance improvements, share ideas, and address any challenges faced during recent events.
  • Streamlined communication between kitchen staff and servers to ensure timely delivery of meals during events.
  • Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Security Event Staff Member

Tnt Security
02.2025 - 02.2025
  • Supported efficient response times by promptly reporting incidents to supervisors or law enforcement as necessary.
  • Maintained a secure perimeter by performing regular patrols and addressing any potential vulnerabilities promptly.
  • Assisted in the development of effective event security plans, collaborating with management to address potential risks proactively.
  • Promoted positive relationships between venue staff, vendors, performers, and patrons by maintaining open lines of communication and addressing concerns promptly.
  • Ensured crowd safety by effectively implementing and monitoring entry procedures and access control points.
  • Implemented crowd control strategies effectively, managing large groups during high-traffic periods at events.
  • Provided clear communication for event updates, coordinating with other staff members to maintain order during events.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Banquet Attendant

The RK Group
09.2023 - 10.2024
  • Cleaned and maintained dining area and condiment stations.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Delivered food to guest tables with timeliness and efficiency.
  • Processed sales transactions using POS system.
  • Supported event planners in executing successful functions by proactively addressing potential issues before they escalated.
  • Demonstrated flexibility by fulfilling various roles as needed during events, such as server or bartender duties.
  • Participated in pre-event meetings to discuss event details and coordinate tasks among team members.
  • Contributed to successful events by efficiently setting up tables, chairs, linens, and place settings according to client specifications.
  • Promoted a positive and enjoyable event experience for guests, resulting in repeat business and increased client referrals.
  • Managed the setup and teardown of banquet spaces for efficient event transitions.
  • Communicated effectively with kitchen staff regarding menu items and dietary restrictions for seamless service execution.
  • Achieved high levels of customer satisfaction by attending promptly to guest needs and offering assistance where needed throughout banquet functions.
  • Maintained cleanliness and organization in all banquet areas, ensuring a professional atmosphere.
  • Ensured proper storage and maintenance of equipment for prolonged usage and reduced replacement costs.
  • Assisted with bussing tables and cleaning up spills.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Improved overall efficiency by assisting with the training of new Banquet Attendants on procedures, standards, and expectations.
  • Provided support to other team members, fostering a cooperative work environment.
  • Adhered to safety regulations and company policies for a secure working experience.
  • Utilized problem-solving skills when faced with unexpected challenges during events, finding effective solutions while maintaining composure under pressure.

Education

Thomas Jefferson High School
San Antonio, TX

Skills

  • Customer service
  • Efficient multitasking
  • Setting up tables
  • Preparing for events
  • Reliability and punctuality
  • Alcohol safety regulations
  • Task prioritization
  • Health and safety compliance
  • Calm and composed
  • Team collaboration
  • Reliability
  • Fast learner
  • Special event coordination
  • Professional appearance

Certification

TABC & Food handlers

Timeline

Banquet Bartender

ASI Staffing
03.2025 - Current

Security Event Staff Member

Tnt Security
02.2025 - 02.2025

Banquet Attendant

The RK Group
09.2023 - 10.2024

Banquet Staff Member

Infinity Staffing
06.2022 - Current

Thomas Jefferson High School

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Mandalyn Reyes