Mandas Jordan
IT/Telecommunication Professional
Florence,South Carolina
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
20
20
years of professional experience
Work History
Associate Computer Technician
Qurate/QVC
07.2015 - 08.2020
- Provided on call service to company's 100 workstations when labeled as inoperative.
- assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Used diagnostic tools to identify hardware failures and replace mom-functional components.
- Responded to support requests from end-user and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals through basic trouble tasks.
- Performed to support and repaired peripheral devices such as printer, scanners and handheld scanners.
- Maintained office PCs, networks and mobile devices.
- Set up and maintained user accounts and client access.
Field Technician I
Tolt Solutions
07.2010 - 01.2015
- Responded to calls that were placed in queue to service repair calls.
- Installed and configured new devices and systems components.
- Responded to service requests during and after business hours.
- Performer preventative maintenance of telecommunications equipment.
- Worked closely with networks administrators and server engineers to deliver quality service.
- Managed over 50 customer calls per day.
- Excellent communication skills both verbal and written.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Replaced broken equipment that was returned to depot in a timely manner.
Premises Technician
AT&T
01.2009 - 05.2012
- Maintained company vehicle and company equipment.
- Installed and repaired set top boxes and telephony equipment.
- Educated customers on how to use [Type] service.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided training to customers to enhance use and understanding of network systems.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
System Video Technician (AVOC)
Verizon
01.2001 - 05.2004
- Worked in an operation center running fibre optics for video purposes
- Designed, assembled and adapted audio or video equipment and related devices.
- Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
- Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
- Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
- Reviewed audio or video detection equipment requests and determined type of equipment to use and best method.
Education
No Degree - A+ Certification, Network+, Security + Training
ACI Learning
Ft. Lauderdale, Fl04.2023
No Degree - Mass Media
University of The District of Columbia
Washington, DC05.2004
No Degree - ComputerInformation Sciences
University of Maryland - University College
Hyattsville, MD06.1998
High School Diploma -
Eastern Senior High School
Washington, DCSkills
- Software Installation
- Remote Support
- Preventive Maintenance
- Hardware Configuration
- Printers and Peripherals Installation
- Technical Support
- User Training
- Telephone Etiquette
- PC Refurbishment
- Work Integrity
- Installation and Repair
- Hardware Troubleshooting
- Apple iOS
- Help Desk Support
- Valid Driver's License
- Hardware Installation
- Computer Troubleshooting
- Hardware Repair
- Time Management
- Software Updates
- Problem Solving
- Printer Setup
- Wireless Networking
- Desktop Technical Support
Timeline
Associate Computer Technician
Qurate/QVC
07.2015 - 08.2020
Field Technician I
Tolt Solutions
07.2010 - 01.2015
Premises Technician
AT&T
01.2009 - 05.2012
System Video Technician (AVOC)
Verizon
01.2001 - 05.2004
No Degree - A+ Certification, Network+, Security + Training
ACI Learning
No Degree - Mass Media
University of The District of Columbia
No Degree - ComputerInformation Sciences
University of Maryland - University College
High School Diploma -
Eastern Senior High School
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