Summary
Overview
Work History
Education
Skills
Timeline
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Mandaza Vaughn

Midland,TX

Summary

Driven professional with extensive experience as a Front Desk Supervisor at Suburban Extended Stay, where I led team training and improved guest satisfaction, contributing to increased repeat business. Skilled in conflict management and data entry efficiency, I excel in creating positive guest experiences and streamlining administrative processes.

Overview

6
6
years of professional experience

Work History

Front Desk Supervisor

Suburban Extended Stay
08.2022 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.

Office Manager

Custom Touch Village
07.2018 - 11.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Education

Secondary Education - Education

Midland College
Midland, TX

Skills

  • Time Management
  • Guest Relations
  • Data Entry Efficiency
  • Cash control
  • Listening Skills
  • Conflict Management
  • Complaint Management
  • Administrative Skills

Timeline

Front Desk Supervisor

Suburban Extended Stay
08.2022 - Current

Office Manager

Custom Touch Village
07.2018 - 11.2020

Secondary Education - Education

Midland College
Mandaza Vaughn