Mande Dugan
Vernal,UT
Summary
Dynamic CNA Manager with a proven track record at Northeastern Services, enhancing patient care through effective staff management and compassionate leadership. Skilled in patient care coordination and clinical supervision, I successfully reduced staff turnover and improved patient satisfaction by implementing innovative care protocols and fostering a collaborative team environment.
Highly skilled healthcare professional with substantial experience in patient care and team leadership. Demonstrates strong ability to coordinate and supervise nursing staff while maintaining high standards of care. Adept at fostering collaborative environments that adapt to evolving needs and consistently achieve results. Known for excellent communication, problem-solving, and organizational skills.
Overview
6
6
years of professional experience
Work History
CNA Manager
Northeastern Services
07.2019 - Current
- Assisted in daily patient care activities, ensuring comfort and safety.
- Collaborated with nursing staff to implement care plans effectively.
- Monitored and documented patient vital signs and health status changes.
- Trained new team members on facility protocols and patient handling techniques.
- Supported administrative tasks including scheduling and inventory management.
- Communicated with families about patient needs and progress regularly.
- Participated in staff meetings to discuss care strategies and improvements.
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Promoted a positive work environment by fostering open communication among staff members.
- Ensured quality patient care by regularly reviewing documentation and updating medical records accordingly.
- Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
- Created a supportive atmosphere for patients by addressing concerns promptly and compassionately.
- Increased overall patient satisfaction through diligent monitoring of CNAs'' adherence to best practices.
- Reduced staff turnover rate through effective conflict resolution and team-building strategies.
- Led continuous improvement initiatives within the department focused on enhancing patient outcomes.
CNA
Canyon Home Care And Hospice
07.2022 - 12.2022
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures and documentation to enhance workflow efficiency.
- Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
- Educated patients and families on care plans, fostering understanding of health management.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Rangely District Hospital
08.2021 - 09.2022
- Provided compassionate patient care, ensuring comfort and dignity in daily activities.
- Assisted nursing staff in implementing individualized care plans for diverse patient needs.
- Monitored vital signs, recording changes to support accurate healthcare assessments.
- Educated patients and families on health management and care routines effectively.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
No Degree - Bachelor Of Science in Nursing
CNA Certificate BLS Certificate - CNA
05-2022
No Degree - Substance Abuse Counceling
08-2007
No Degree - Fish And Wildlife
05-1999
High School Diploma -
06-1997
Skills
- Basic life support
- Patient care coordination
- Staff management
- Healthcare regulations
- Clinical supervision
- Compassionate leadership
- HIPAA compliance
- Teamwork
- Teamwork and collaboration
- Customer service
- Reliability
- Multitasking
- Excellent communication
- Attention to detail
- Patient safety
- Active listening
- Verbal and written communication
- Decision-making
- Patient care assessment
- Patient education
- Certified in CPR/AED
- Adaptability and flexibility
- Team collaboration
- Time management
- Problem-solving
Timeline
CNA - Canyon Home Care And Hospice
07.2022 - 12.2022
CNA - Rangely District Hospital
08.2021 - 09.2022
CNA Manager - Northeastern Services
07.2019 - Current
Utah State University - No Degree, Bachelor Of Science in Nursing
Uintah Basin Technical College - CNA Certificate BLS Certificate , CNA
University of Phoenix - No Degree, Substance Abuse Counceling
CNCC - No Degree, Fish And Wildlife
Uintah - High School Diploma,
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