Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MANDEE LABOUNTY

San Angelo

Summary

Dynamic Customer Service Representative with exceptional oral and written communication skills, strong active listening abilities, and analytical problem-solving expertise. Committed to enhancing customer experiences through a service-oriented approach, adept at understanding customer needs and delivering tailored solutions that foster loyalty. Proven track record of effectively resolving issues while maintaining a positive and professional demeanor. Passionate about creating lasting relationships with customers by ensuring satisfaction and exceeding expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Storage Unit Manager / Reception Support

Southland Arms Apartment And Storage
10.2024 - Current
  • Managed daily operations of storage facility with 880 units maintaining high occupancy and customer satisfaction
  • Inputting monthly rent,sending out late payment notices, default letters in a timely manner
  • Controlling moth end paperwork is balanced and and reported to property manager
  • Daily engagement with apartment residents to coordinate any maintenance and tenant requests

Customer Service/Assistant Kitchen Staff Member

Tropical Smoothie Cafe
05.2024 - 07.2024
  • Developed strong relationships with customers, establishing trust and loyalty through attentive customer service.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Assisted customers with product selection, providing detailed information on our products.
  • Achieved a 97% customer satisfaction rate by providing exceptional service and ensuring order accuracy.

Assistant Office Manager

Hi-Tech Pest Control
12.2021 - 08.2022
  • Provided exceptional customer service by responding promptly to inquiries from clients both in-person and via phone or email correspondence.
  • Supported the Office Manager with various tasks such as preparing reports, documents and invoices
  • Managed daily operations, ensuring timely completion of task.
  • Managed approximately 30+ incoming calls, emails and messages per day from customers.

Golf Pro Shop Manager

Riverside Golf Course
06.2020 - 08.2022
  • Enhanced customer satisfaction by providing exceptional service and product knowledge in the pro shop.
  • Oversaw daily operations of the pro shop, including opening, closing, cash handling, and scheduling staff shifts.
  • Collaborated with golf course staff to create seamless experiences for guests, both on the course and in the pro shop.
  • Managed inventory levels, reducing waste by 25% and ensuring consistent availability of popular items.

Education

High School Diploma -

Guymon High School
06.1993

Skills

  • Client support
  • Account relationship development
  • Cross-functional collaboration
  • Professional call handling

Certification

  • PCT/ - Patient Care Technician for Kidney Dialysis
  • BLS/ - Basic Life Support

Timeline

Storage Unit Manager / Reception Support

Southland Arms Apartment And Storage
10.2024 - Current

Customer Service/Assistant Kitchen Staff Member

Tropical Smoothie Cafe
05.2024 - 07.2024

Assistant Office Manager

Hi-Tech Pest Control
12.2021 - 08.2022

Golf Pro Shop Manager

Riverside Golf Course
06.2020 - 08.2022

High School Diploma -

Guymon High School

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