Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mandee Miles

Norfolk,VA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience
1
1
Certification

Work History

OBT

VDOT
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • OBT trainer (Operator bridge tunnel) I train the new OBTs on the daily operations at the inspection stations, hazmat, wide/oversized loads, traffic control
  • BTIR Driver (Bridge Tunnel Incident Response) Conduct over height checks, facility checks, respond to incidents, set up scenes, deploy the IRU trailer, pothole repair


OBT

Pemcco
03.2024 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holidays.
  • OBT Trainer (Operator bridge tunnel) I train the new OBTs on the daily operations at the inspection stations, hazmat, wide/oversized loads, traffic control

Driver Companion

Envoy America
12.2019 - 02.2021
  • I drive the clients to and from their appointments
  • We use a website and app to keep record of our jobs

Receptionist/Administrative Assistant

Catholic Charities
06.2018 - 07.2018
  • The reason my employment was so short with Catholic Charities is because my husband was being transferred to NY for his job
  • We found out in July that we would be leaving in August

TEAM LEAD

LAW OFFICE OF GLASSER AND GLASSER
11.2015 - 01.2018
  • Post Judgment, garnishments, drafted documents for court, program called CLS (collections software) ran reports using excel, inbound and outbound calls, used Pacer and court website
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Devised and implemented processes and procedures to streamline operations.

PAYMENT PROCESSOR

DOMINION LAW ASSOCIATES
10.2013 - 10.2015
  • Sorted/prepared payments to be posted to the customer's file, posted payment using Collection Partner (collections software), prepared bank deposits, balanced trust accounts
  • Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
  • Handled day-to-day accounting processes to drive financial accuracy.

Education

DIPLOMA -

POINT BORO HIGH SCHOOL
06.1993

Skills

  • Incident response
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Works well under pressure

Certification

  • CPR & First Aid
  • TIMS (Traffic Incident Management)
  • ICS 100
  • ICS 200
  • ICS 700
  • ICS 800
  • Flagger

Timeline

OBT

VDOT
01.2025 - Current

OBT

Pemcco
03.2024 - 01.2025

Driver Companion

Envoy America
12.2019 - 02.2021

Receptionist/Administrative Assistant

Catholic Charities
06.2018 - 07.2018

TEAM LEAD

LAW OFFICE OF GLASSER AND GLASSER
11.2015 - 01.2018

PAYMENT PROCESSOR

DOMINION LAW ASSOCIATES
10.2013 - 10.2015

DIPLOMA -

POINT BORO HIGH SCHOOL

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Mandee Miles