Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandee St John

Castroville

Summary

Results-oriented Customer Service Professional with over 10 years of experience. Highly skilled in problem-

solving and actively listening to customers' needs. Able to consistently deliver exceptional customer service and

achieve high customer satisfaction ratings. Looking to leverage my expertise to contribute to the success of a

customer-focused organization.

Overview

8
8
years of professional experience

Work History

Hairstylist

Great Clips
04.2024 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts and styling.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.

Customer Service Representative

Terminix
02.2024 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

ROI Solutions Inc.
09.2023 - 03.2024
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Hairstylist

Fantastic Sams Cut & Color
03.2023 - 02.2024
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Determined appropriate hair treatments based on conditions and textures.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.

Hairstylist

Fantastic Sams Cut & Color
06.2017 - 08.2023
  • Maintained clean and organized work station, complying with health and safety standards.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Education

Cosmetology

Ogle School
TX
04.2017

Skills

  • Quick learner
  • Detail-orientated
  • Relationship building and management
  • Advanced communication skills
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Documentation
  • Building rapport

Timeline

Hairstylist

Great Clips
04.2024 - Current

Customer Service Representative

Terminix
02.2024 - 03.2024

Customer Service Representative

ROI Solutions Inc.
09.2023 - 03.2024

Hairstylist

Fantastic Sams Cut & Color
03.2023 - 02.2024

Hairstylist

Fantastic Sams Cut & Color
06.2017 - 08.2023

Cosmetology

Ogle School

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Mandee St John