Mandeep Dhunna
San Jose,CA
Summary
Detail Oriented and empathetic Customer service Representative with over 5 years of experience in handling customer inquiries, resolving complaints, and providing exceptional support across various channels. Strong technical aptitude, attention to detail, and a commitment to providing reliable security solutions for residential and commercial clients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MJ Market
09.2023 - Current
- Proficiency in operating POS system to process transactions accurately and efficiently, including handling cash, credit/debit cards and electronic payments
- Strong interpersonal skills and the ability to provide friendly and helpful customer service, including greeting customers, answering questions and resolving issues
- Familiarity with the products or services offered by the store, including pricing, promotions, and availability to assist customers with the purchase.
Service Technician
Securitas
10.2021 - 08.2023
- Performed on site installations of software upgrades and major modifications
- Strong Troubleshooting skills, able to procure and trend data collected to identify and solve problems for data servers
- Conducted site surveys upon request of management
- Experience with different security software such as Lenel, Amag, Gentec, ADT, Bosch
- Familiarity with a variety of alarm systems, including burglar alarm, fire alarm, CCTV, access control and intercom systems.
Installation Technician
Beanfield Metro connect
05.2020 - 09.2021
- Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems
- Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
- Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
- Documents service and installation actions by completing forms, reports, logs, and records
- Maintains customer confidence by keeping service information confidential
- Updates job knowledge by participating in educational opportunities; reading professional publications
- Accomplishes operations and organization mission by completing related results as needed.
Service Technician
Bell Technical solutions
03.2019 - 04.2020
- Installation, maintenance and repair of fiber and copper-based telecommunications equipment, products and services
- Provide an exceptional customer experience of our clients
- Troubleshoot, complex telecommunications products and systems using a digital multimeter, smartphone and PC
- Work independently and also assist other technicians while in the field
- Observe and follow all company Health and safety rules and policies
- Inform customers of work that will be done
- Learn and understand new products and services
- Act as an ambassador by professionally representing the bell brand.
Education
Business accounting-Diploma -
George brown college
Toronto, ONSkills
- Strong communication skills
- Complex problem solver
- Strong mechanical aptitude
- Computer Proficiency
- Component Replacement
- Network Administration
Timeline
Customer Service Representative
MJ Market
09.2023 - Current
Service Technician
Securitas
10.2021 - 08.2023
Installation Technician
Beanfield Metro connect
05.2020 - 09.2021
Service Technician
Bell Technical solutions
03.2019 - 04.2020
Business accounting-Diploma -
George brown college