Mandeep Dutt
Easton,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Skilled Computer Technician with comprehensive experience in troubleshooting, repairs, and system installations. Strengths include diagnostic skills, customer service, and a solid understanding of computing hardware and software. Previous roles have seen consistent resolution of technical issues, ensuring optimal system performance and minimizing downtime.
Reliable professional in commercial transportation, known for high productivity and efficiency in completing tasks. Skilled in route planning, vehicle maintenance, and safety compliance to ensure timely deliveries. Excel at communication, adaptability, and problem-solving to navigate unexpected challenges on the road. Committed to maintaining professionalism and punctuality in all transport assignments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Baker
Dunkin' Donuts
Easton, PA
10.2024 - 03.2025
- Inspected finished products before packaging them up for sale.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Placed orders for additional supplies when necessary based on production needs.
Associate
Dunkin' Donuts
Easton, PA
06.2022 - 03.2024
- Conducted inventory checks to ensure accuracy of shelf stock.
- Ensured compliance with company safety regulations at all times while on the job.
- Identified opportunities for process improvement and cost savings initiatives.
Computer Technician
Digital World Computers
Jalandhar India, Punjab
05.2017 - 11.2020
- Maintained accurate records of service calls in a database system.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
Education
Bachelor of Science - Computer Science
Sheed Udam Singh University
Jalandhar India, Punjab08-2020
Skills
- Greeting customers warmly and efficiently
- Accurately fulfilling orders
- Maintaining a clean and welcoming store environment
- Handling customer transactions with precision
- Providing prompt and courteous service
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual
Certification
- Customer Service Certification:
Completed a recognized customer service training program. - Excellent Customer Feedback:
Consistently received positive customer reviews and feedback. - High Customer Retention: Contributed to increased customer loyalty and repeat business.
- Product Knowledge: Demonstrated in-depth knowledge of Dunkin' Donuts products and services.
- Team Collaboration: Effectively worked with colleagues to ensure seamless customer experiences.
Affiliations
- Achieving athletic excellence as a State-Level Cricketer and District-Level
Volleyball Player - Volunteering for community events
- Practicing mindfulness and self-care
- Nurturing relationships with family and friends
- Staying updated on industry trends
- Online gaming enthusiast with strategic thinking and teamwork skill
References
References available upon request.
Timeline
Baker
Dunkin' Donuts
10.2024 - 03.2025
Associate
Dunkin' Donuts
06.2022 - 03.2024
Computer Technician
Digital World Computers
05.2017 - 11.2020
Bachelor of Science - Computer Science
Sheed Udam Singh University