Mandeep Khattra
Oak Creek,WI
Summary
Dynamic Pharmacy Program Manager at PointClickCare Technologies with a proven track record in strategic planning and project management. Expert in relationship building and problem-solving, successfully leading cross-functional teams to enhance program efficiency and client satisfaction. Recognized for developing actionable solutions that drive continuous improvement and operational excellence.
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Program Manager
PointClickCare Technologies
03.2025 - 06.2025
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Built teams to address project goals and objectives for multiple projects.
Account Manager, Inside Sales
Guardian Pharmacy LLC
10.2022 - 03.2025
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Oversaw contract negotiations, ensuring mutually beneficial terms were agreed upon between the company and clients.
- Enhanced team productivity by streamlining internal processes and implementing efficient sales strategies.
- Developed and implemented sales strategies to increase revenue.
Customer Service Manager
Pharmacia
03.2019 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
MBA -
University of Phoenix
Tempe, AZBachelor of Science -
University of Milwaukee
Milwaukee, WISkills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Project coordination
- Policy and procedure improvements
- Training and development
- Customer service
- Relationship building
Certification
- Program Management
Timeline
Pharmacy Program Manager
PointClickCare Technologies
03.2025 - 06.2025
Account Manager, Inside Sales
Guardian Pharmacy LLC
10.2022 - 03.2025
Customer Service Manager
Pharmacia
03.2019 - 10.2022
MBA -
University of Phoenix
Bachelor of Science -
University of Milwaukee
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