Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Additional Information
Timeline
AssistantManager

Mandeep Loey

Hicksville,NY

Summary

Diligent and compassionate professional with 8+ years of experience in evaluating complex eye diseases and cross examining patient medical history to verify information. Preparing patients for ophthalmology fluorescein angiograms and maintaining all operating equipment. Patient oriented and Adept at providing chairside assistance to 10+ opthalmologists with in busy eye care practices. Committed to working closely with physicians, eye surgeons, other medical professionals to ensure a patient's vision is restored or preserved. Welcoming and supportive to provide patient services to over 70 patients each day.

Overview

10
10
years of professional experience
1
1
Certification
3
3
Languages

Work History

Emergency Room Volunteer

Northwell Health
01.2019 - 12.2019
  • Carefully took patients' vitals and recorded all information, inputting data into company's computer system.
  • Oversaw items in patient rooms and replenished low supplies.
  • Comforted patients and families in emergency room and brought coffee or other items for support.
  • Vaccinated children to protect against communicable diseases and provided information on immunizations to guardians.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Provided information on flu and pneumonia to elderly patients and anyone dealing with asthma or other lung issues.
  • Disinfected tools, equipment and surfaces between patients.
  • Answered patient inquiries and provided information about healthcare services.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.

Clerical Associate

Department of Consumer Affairs
New York, NY
2016.09 - 2019.12
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed correspondence letters, memos, and emails.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Supported staff on special assignments and ad hoc projects.

Senior Ophthalmic Scribe/Technician III

SightMD
02.2019 - Current
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Applied eye medications/ointments/drops to dilate pupils in preparation for examinations.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans as needed.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Performed humphrey visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Conducted tonometry using Goldman's Applanation Technique to measure pressure inside patient's eye to determine presence of glaucoma
  • Measured and recorded visual acuity and color vision testing.
  • Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
  • Performed B-scan testing along chairside opthalmologists.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Promote positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
  • Meeting with Pharmaceutical Drug Representatives on weekly basis to be familiarized with new medications available on the drug market for patients that maybe beneficial for.
  • Obtain any additional patient medical history to include chief complaint or reason for visit, family medical history, history of any allergies and list of current medications.
  • Obtain and perform additional fluorescein angiography testing based off Optical Coherence Tomography to help further diagnose additional diseases such as Diabetic Retinopathy, Macular Degeneration, Central Serous ChorioRetinopathy etc
  • Perform Retina photography with Fluorescein Angiograms and ICG
  • Use of testing Heidelberg Engineering Equipment (picture of the back of the eye),
  • Use of IOL-Master (measures the length of the eye)
  • Use of Humphrey Visual field testing (peripheral vision testing) Fundus photos (picture of the back of the eye)
  • Use of Pentacam (measures the tissue properties of the cornea), A-Scan and B-Scan (sonogram of the eye)
  • Additional Testing may include, basic vision (wall chart), depth perception, color plates blindness, eye pressure. tonometry, topography, autorefraction/refraction, and tear lab.
  • E-prescribe/Renew prescription eye drops/ medications as directed by physician

  • Prepare all procedures in a sterile manner, including intravitreal injections, subconjunctival steroid injections, Laser Procedures, In Office Endopthalmitis preparations and Retinal Detachment Repairs.
  • Assist Physician in patient care during In major/ minor office procedures especially when fixing Retinal Detachments with Cryopexy and Gas Type C3F8 or SF6.
  • Maintain awareness of the patients verbal and nonverbal communication when the physician is providing instructions, as you may need to repeat the information or provide educational materials for the patient to review at home.
  • Managing and Faciliating Flow of 70 or more patients on a daily basis.

Medical Scribe/Assistant

Rapid Urgent Care
05.2018 - 09.2018
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Responded to patient inquiries to provide information and resolve issues and concerns.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Accepted dictated notes and produced professional documents with outlined information.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Oversaw calendar to schedule follow-up visits and tests for patients.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Gathered patient charts to prepare for upcoming appointments and maintain organization.
  • Processed patient referrals and authorizations to enable smooth patient consultations.
  • Communicated with healthcare providers to clarify information and resolve issues.
  • Utilized templates and macros to streamline transcription processes.

Ophthalmic Scribe

OCLI
06.2016 - 08.2017
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Responsible for preparing a patient’s chart including medical history and physical exam, prior to physician’s encounter with the patient.
  • Responsible for the physician’s documentation of the patient's medical record.
  • Required for excellent listening skills for physician- dictated diagnoses
  • Assess and document the appropriate diagnoses using ICD10 codes with IT problem plus.
  • Under the direction of the physician, transcribed the impressions and plan, results of tests, prescriptions, and orders into the appropriate template.
  • Responsible for accurately documenting an imposed plan for the patient.
  • Responsible for prescriptions and instructions for patient or family members for self-care and follow-up.
  • Prepare referral letters/work/school letters as directed by the physician
  • Responsible for explaining risks and benefits for in-office procedure forms and properly documenting verbal consent forms along with being responsible for patient education and explanations of risks and benefits.
  • Responsible for handling messages for patient’s needs regarding questions about upcoming procedures, medications
    Responsible for sending out prescriptions prior to surgeries and after initial visit.
  • Highly Professional and provide an excellent experience for all patients in a bedside manner
  • Used Next Gen to input information into computerized patient record system.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.

Medical Scribe Assistant

Statcare Urgent & Walk-in Medical Care
01.2014 - 12.2016
  • Record patient medical history and physical exams.
  • Proceed with procedures and treatments performed by healthcare professionals, including nurses and physician assistants.
  • Spot mistakes or inconsistencies in medical documentation and check to correct the information in order to reduce errors on patient charts
  • Interpretation of results of exams by the physician recorded accurately in the medical record.
  • Comply with specific standards that apply to the style of medical records require by the physician.
  • Keeping patient information confidential.
  • Attend trainings on diverse subjects such as information technology, legal, HIPAA and regulatory compliance.
  • Ability to assimilate new knowledge into processes and procedures.
  • Able to proofread and edit all the physician’s medical documents for accuracy, spelling, punctuation, and grammar.
  • Patient education and explanations of risks and benefits.
  • Physician-dictated diagnoses, prescriptions and instructions for patient or family members for self-care and follow-up.
  • Prepare referral letters as directed by the physician.

Emergency Room Volunteer

Northwell Health
01.2015 - 08.2016
  • Consistently taking and recording medical histories of patients, checking blood pressure and blood sugar levels.
  • Assisting physicians during exams, procedures.
  • Preparing biopsies and cultures using aseptic technique.
  • Ensured cleanliness and maintaining procedure rooms and sterilizing all
    equipment.
  • Administration experience includes Scheduling appointments and
    prescriptions for patients to pharmacies.
  • Shadowing pediatricians, medicine and neurology physicians. Concluded
    Diagnoses and treatment plans. Provided diagnoses codes on site to
    determine appropriate conditions.
  • Provided method of treatments, relaxation therapy, and other plans to help assist patients for better healing of humanity care.
  • Prepared appropriate chart notes and or wound care notes depending on
    the condition including depth, length, width, height and determined stage of the location.
  • Determined prognosis of patient’s health care with physician’s notes.
  • Handled patient care on a direct face-to-face contact.

Clinical ID Technician

Northwell Health System
07.2015 - 03.2016
  • Interviewed on boarded medical professional candidates to assist in initiatives to distribute Tokens for controll substances
  • Successfully lead Project Initiatives for Token Distribution
  • Planned logistics for 12 Hospitals for Token distribution to 14,000 providers
  • Trained staff on configuration tools for Sunrise Care Management clinical application
  • Created Training Documents for CA Help Desk Support Application
  • Streamlined Workflow Diagrams Pre and Post Helpdesk support for prescribe applications
  • Configured Electronic prescribe of Controlled Substance access to Surgeons and MD's
  • Configured Token access to providers for controlled substance prescriptions
  • Mapped Clinical prescription printers with workstation in 12 Hospitals Assisted and reviewed Development QA scripts for Production release
  • Setup Citrix application access on laptops for Token distribution initiatives

Customer Service Representative/Banker

TD BANK USA
06.2014 - 09.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Strongly engaged into Customer Wow Experiences.
  • Selling and cross-selling a limited ranges of products and services to new and existing customers. Remain focused on Sales Revenue and meeting quarterly goals.
  • Opening new accounts and processes changes to existing accounts on a daily basis
  • Opening credit cards, safe boxes contracts, gift cards
  • Assisting Customers with foreign exchange currency
  • Assisting Customers dispute unauthorized transactions to help prevent fraudulent activities
  • Servicing the Penny Arcade on a daily basis including changing bags when they are filled up and prepare penny it for the penny shipment and managing its operations.
  • Accompanying tellers to the vaults under dual control at all times.
  • Recognizing BUMP IT UP issues to help prevent risk and loss exposures.
  • Preparing documents for loan closings and coordinate appointments with customers.

Lead Medical Biller and Coder

New York Home Health Care
01.2015 - 07.2015
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
  • Trained and mentored junior coders to support growth and development and apply high-quality coding practices.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.

Education

Bachelor of Science - Biology

Saint John's University
Queens New York
12.2017

Skills

  • Certified Ophthalmic Scribe Certification
  • Working on Certification Ophthalmic Assistant
  • Differentiate Between Different Eye Diseases
  • Snellen Eye Chart Vision Check And Basic Eye Vision Wall Chart
  • Confrontational Field Check
  • Depth perception
  • Color Blindness (using color plates)
  • Pediatric Opthalomology Basic Work up and Vision Check
  • Neuro-Opthalomology Oculoplastic, Glaucoma, and Cornea Related Fields Knowledge
  • Eye Tonometry - Tonopen/ GoldMann Applanation
  • Check for Narrow Angles
  • Topography
  • Autorefraction
  • Refraction Knowledge
  • Humphrey Visual Field
  • Tear lab
  • Perform advanced eye tests, including: OCT (pictures of the retina layers)
  • Perform Fundus photos
  • Perform Retina photography with Fluorescein Angiograms and ICG Photography
  • Train New Staff on Fluorescein Angiograms and ICG Retina Photography
  • Capture vital retinal filmography to detect delay
  • Customize and creating angiogram composites
  • Inject Fluorescein Dye FA Intravenously to Stain Angiograms
  • Amsler Grids
  • Configuring, Installing, and Networking Systems
  • Billing and Super Billing
  • Strong Problem Solving Skills
  • Strong verbal and written skills
  • Ability to write detailed reports
  • Organized and able to prioritize workload
  • Traveling to different offices, maintaining flow and professional relationships with medical teams
  • Draw up Gas from Gas Cylinder for Pneumatic Retinopexy Procedures
  • Proficient in Windows Microsoft Word, PowerPoint, ExcelNotebook, Outlook

Accomplishments

  • Achieved Certifications Anatomy and Physiology of Ocular Systems
  • Achieved OSC certification (Ophthalmic Scribe Certification)
  • Achieved all HIPPA and Compliance Training Certificates
  • Created Retina Inventory Logs on Excel to develop inventory tracking spreadsheets.
  • Achieved Less Mistakes by creating Inventory Logs with accuracy and efficiency.
  • Supervised team staff members and Achieved Daily Success by completing Daily Task Checklist with accuracy and efficiency.
  • Created Templates for Different Retinal Diseases to create detailed eye reports with MS word and Excel.
  • Created High Clinical Checklists to ensure medical supplies are kept in stock.
  • Created Eye Medication DropSheet for Post Operative Care Patients, Achieving patient verbalization and compliance.
  • Creating Education Material on Retinal Diseases for patient's to read on.
  • Achieved lots of positive feedback from patients and team through effectively helping with creating educational material.
  • Completed Personal Account Training with in the first two weeks of new
  • Assisted in engaging into team work during peak and non-peak hours to le accustoms of the new branch.
  • Ranked First Position in First Quarter in Sales and Many more QUARTERS!

Certification

  • Opthalmic Scribe Certification
  • COA - Certified Ophthalmic Assistant -Pending
  • Good Clinical Practice (NIDA Clinical Trials Network)
  • Updates in Progress: Elements of the Patient Workup
  • Anatomy and Physiology of the Eye
  • Introduction to Refractive Surgery
  • Medical and Surgical Treatment of Retinal Diseases
  • Diabetes and the Eye
  • Ins and Outs of Intravitreal Injections: What's the Consensus Protocol

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Spanish
Professional Working

Additional Information

Certified Yoga Teacher

Timeline

Senior Ophthalmic Scribe/Technician III

SightMD
02.2019 - Current

Emergency Room Volunteer

Northwell Health
01.2019 - 12.2019

Medical Scribe/Assistant

Rapid Urgent Care
05.2018 - 09.2018

Clerical Associate

Department of Consumer Affairs
2016.09 - 2019.12

Ophthalmic Scribe

OCLI
06.2016 - 08.2017

Clinical ID Technician

Northwell Health System
07.2015 - 03.2016

Emergency Room Volunteer

Northwell Health
01.2015 - 08.2016

Lead Medical Biller and Coder

New York Home Health Care
01.2015 - 07.2015

Customer Service Representative/Banker

TD BANK USA
06.2014 - 09.2015

Medical Scribe Assistant

Statcare Urgent & Walk-in Medical Care
01.2014 - 12.2016

Bachelor of Science - Biology

Saint John's University

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Mandeep Loey