Mandeep Randhawa
Keyes
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Experienced with troubleshooting hardware and software issues to ensure smooth operations. Utilizes effective communication to assist users and resolve their technical challenges promptly. Detail-oriented individual with ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Clerical Community Aid/Help Desk Intern
Stanislaus County Information Technology Central
10.2024 - 02.2025
- Implemented solutions to recurring problems, reducing help desk ticket volume over time.
- Streamlined help desk processes with thorough documentation of troubleshooting steps and resolutions.
- Enhanced customer satisfaction by providing timely and accurate technical support to end users.
- Developed strong rapport with end-users through excellent communication skills and professionalism during interactions.
- Provided remote support for users experiencing technical difficulties, enabling quick issue resolution without onsite presence.
- Collaborated with IT team members to address complex technical issues, resulting in effective problem solving.
- Maintained confidentiality while handling sensitive information pertaining to user accounts or company data during troubleshooting processes.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
Clerical Community Aid, Public Relations Unit
Stanislaus County Probation Department
09.2024 - 10.2024
- Created engaging content to catch attention of potential customers.
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Increased website traffic by optimizing social media posts with relevant keywords, hashtags, and links.
- Created spreadsheet to keep track of content produced
ITU Intern
Stanislaus County Department of Child Support Services
02.2022 - 09.2023
- Deploying monthly maintenance on laptops and PC's using PDQ Deploy and Inventory to keep track
- Making Ethernet wires (obtaining a CAT 6 cable and using the necessary tools to cut the wire, cap it, then testing it)
- Assisted in deploying 2FA devices (assigning a Yubikey, giving it a code sequence, then linking to a user)
- Assisted in deploying PC imaging via USB capture
- Aiding with Helpdesk tickets (password resets, equipment help, unlocking accounts, etc.)
- Printer maintenance (firmware updates, repairing hardware, troubleshooting)
Product Flow Specialist
Best Buy
09.2021 - 10.2021
- Followed all company policies and procedures to deliver quality work.
- Organized stock shelves to optimize product visibility and accessibility.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
Crew
McDonald’s
11.2020 - 09.2021
- Making food (Chicken Sandwiches, Burgers, Fries, etc.)
- stocking up on items
- Restocked and rotated food items according to expiry dates to minimize waste.
- Stored and handled goods correctly to maintain freshness and condition.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- taking and delivering orders to customers
- washing dishes and putting everything back during a closing shift
- Monitored cooking temperatures to ensure food safety and quality standards were met.
- Trained new team members on proper grilling techniques and kitchen safety protocols.
- Collaborated with kitchen staff to streamline meal preparation processes during peak hours.
- Maintained cleanliness and organization of grill station to uphold health regulations.
Temp CNC Worker
Hypower Hydraulics
06.2018 - 08.2018
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Built cylinders and various other hydraulic parts to meet client demands
Education
Bachelor’s Degree - Computer Science
California State University, Stanislaus
Turlock, CA05.2024
Skills
- Google Workspace (Docs, Slides, Sheets)
- Adobe Creative Cloud
- Team Collaboration Skills
- Communication Skills
- Customer service
- Technical troubleshooting
- Technical support
- Call handling
- Problem-solving
- Teamwork and collaboration
- Help desk support
- Tracking and documentation
- Issue and resolution tracking
- Quality assurance
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
LANGUAGES
English - Fluent
Punjabi - Conversational
Spanish - Beginner
Timeline
Clerical Community Aid/Help Desk Intern
Stanislaus County Information Technology Central
10.2024 - 02.2025
Clerical Community Aid, Public Relations Unit
Stanislaus County Probation Department
09.2024 - 10.2024
ITU Intern
Stanislaus County Department of Child Support Services
02.2022 - 09.2023
Product Flow Specialist
Best Buy
09.2021 - 10.2021
Crew
McDonald’s
11.2020 - 09.2021
Temp CNC Worker
Hypower Hydraulics
06.2018 - 08.2018
Bachelor’s Degree - Computer Science
California State University, Stanislaus