Summary
Overview
Work History
Education
Skills
Timeline
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MANDEEP SINGH

Schaumburg,IL

Summary

Deadline-driven consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Enthusiastic Sales Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Travel Industry Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.

Overview

18
18
years of professional experience

Work History

Marketing Expert

Accenture
07.2021 - Current
  • Helped advertisers expand business
  • Being a marketing expert, helping advertisers grow their businesses.
  • Delivered quality outcomes that consistently met and surpassed customer expectations
  • Displayed empathy towards customer concerns across email, web chat, and telephony.
  • Promoting excellence by maintaining standards for customer relations
  • Managed Facebook ad accounts with a focus on scalability
  • Partnered with design team to craft optimized landing pages
  • Generated targeted audiences using company data resources
  • Collaborate with the product team to understand targets, optimization goals, and how you can help achieve ..
  • Assisted in driving growth for advertising clients

Sales Travel Agent

Fare portal Pvt Ltd
Gurgaon, India
07.2012 - 07.2014
  • Ensured seamless coordination of travel arrangements spanning across international and domestic destinations.
  • Developed strong client relationships by providing top-tier travel consulting services.
  • Assessed customer requirements through strategic questioning of their preferences
  • Increased client retention by 90% through effective communication of insurance details.
  • Formulated enduring business strategies based on client insights
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Enhanced customer satisfaction by offering well-researched travel options
  • Arranged travel accommodations for groups, couples, executives, and special-needs clients.
  • Exhibited flexibility in handling diverse working hours
  • Resolved customer issues promptly
  • Maintained a positive and helpful attitude at all times

3rd Party Collection Agent

IQor pvt ltd
Noida, India
05.2009 - 05.2012
  • Ensured adherence to fair debt practices regulations
  • Managed delinquency cycle, including past-due collection calls, skip tracing, outside collections agency coordination, and litigation activities.
  • Directed day-to-day collections functions, including recruiting, training, and developing high-performing teams.
  • Recovered lost revenue by contacting customers with overdue accounts.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Delivered exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.
  • Maintained high volume of calls to meet demands of busy group.
  • Handled 60 outbound and inbound calls daily, with the goal of collecting owed debt.
  • Researched, analyzed, and settled 5 disputes per week.
  • Achieved performance goals on a consistent basis.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Negotiated to collect balance in full.
  • Collected documents and made portfolios for collection accounts.
  • Recorded all information regarding the financial status of customers.

Customer Service Representative

Airtel
Noida, India
01.2007 - 04.2009
  • Provided information to customers regarding Airtel's charge card and loyalty program and helped to open and activate new accounts
  • Educated customers on promotions to enhance sales
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
  • Leveraged sales expertise to promote Airtel caller tune and capitalize on upsell opportunities
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

Education

High School Diploma -

Sr Secondary High School
Jalandhar, Punjab
02.2002

Skills

  • After-Sale Customer Care
  • Developing Sales Strategies
  • Achieving Sales Goals
  • Debt Recovery Management
  • Promotional Campaign Management
  • Customer Service Support
  • Targeted Campaign Planning
  • Facebook & Instgram marketing
  • Audience Engagement
  • Brand building
  • KPI Tracking
  • Data-driven decision-making
  • Business Development
  • Advertising Campaigns

Timeline

Marketing Expert

Accenture
07.2021 - Current

Sales Travel Agent

Fare portal Pvt Ltd
07.2012 - 07.2014

3rd Party Collection Agent

IQor pvt ltd
05.2009 - 05.2012

Customer Service Representative

Airtel
01.2007 - 04.2009

High School Diploma -

Sr Secondary High School

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MANDEEP SINGH