Mandeline Brosam
Norman,OK
Summary
Dedicated and detail-oriented Office Administrator with 13 years of experience in providing exceptional administrative support and ensuring smooth office operations. Proficient in managing a wide range of administrative tasks, maintaining records, and coordinating efficient office procedures.
Open to new positions and eager to explore fresh opportunities that allow for continued professional growth and development. Adaptable and flexible, capable of seamlessly transitioning into diverse roles within administrative or managerial capacities. Embraces challenges, thrives in fast-paced environments, and possesses a strong work ethic, maintaining a high level of dedication and professionalism at all times.
Overview
14
14
years of professional experience
Work History
Office Administrator
We Are Society
12.2022 - Current
- Show & Post commercial properties in various cities.
- Schedule and attend meetings to take summary notes.
- Microsoft Excel and Microsoft Word
- Process and review invoices.
- Makes deposits.
- Cash handling.
- Prepare and process payments to vendors and suppliers.
- Reconcile accounts payable transactions and resolve any discrepancies.
- Answer and direct phone calls, take messages, and respond to inquiries.
- Manage correspondence, including email and physical mail distribution.
- Maintain and update filing systems, both physical and digital.
- Input and update data electronically.
- Light office cleaning.
- Hybrid Remote.
Office Administrator
Metro Appliance Service
05.2016 - 12.2022
- Square CRM Software.
- Square POS System.
- Microsoft Excell and Microsoft Word.
- Manage social media.
- Payroll.
- Take Charge Gateway credit card processor.
- Clover Credit card processor.
- Schedule appointments for 8 different residential and commercial appliance repair companies and HVAC companies located in varies cities and states.
- Effectively upsell customers by identifying their needs and recommending appropriate services, resulting in a significant increase in sales and revenue.
- Annually prepare 1099s.
- Process and review invoices.
- Prepare and process payments to vendors and suppliers.
- Reconcile accounts payable transactions and resolve any discrepancies.
- Answer and direct phone calls, take messages, and respond to email inquiries.
- Manage correspondence, including email and physical mail distribution.
- Make deposits.
- Cash handling.
- Maintain and update filing systems, both physical and digital.
- Order and monitor replacement parts, ensuring availability and cost-effectiveness.
- Maintain accurate inventory records.
- Coordinate equipment maintenance and repairs, and liaise with vendors when necessary.
- Input and update data in various systems and databases.
- Train office staff.
- Train technicians on software and card processing systems.
- Resolve customer and employee complaints.
- Light office cleaning.
- Notary Public.
- Hybrid Remote.
Office Manager
Roca Roofing & Construction
04.2010 - 04.2016
- QuickBooks Accounting Software.
- Microsoft Excell and Microsoft Word.
- Payroll.
- Make deposits.
- Process and review invoices.
- Prepare and process payments to vendors and suppliers in a timely manner.
- Answer and direct phone calls, take messages, and respond to inquiries.
- Maintain and update filing systems, both physical and digital.
- Schedule and coordinate meetings and appointments.
- Input and update data in various systems and databases.
- Coordinate and manage repair appointments.
- Successfully conducted cold calling and door to door sales activities, generating new business opportunities.
- Light office cleaning.
Secretary
Evans/Jones Allstate Insurance Agency
08.2009 - 04.2010
- Answered phones and emails.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Greeted customers.
Education
Associate of Arts - Enterprise Development
Rose State College
Oklahoma City, OK05.2017
Skills
- CPR Certified
- Office Management/Reception
- Customer Relationship Management
- Accounts Payable Receivable
- Record keeping/File Management
- Employee Training
- Microsoft Office
- Square CRM/POS Software
- Credit Card Processing
- Financial Records/Processing
- Handling Complaints
- Effective Written/Verbal Communication
- Calendar Management
- Sales
- Inbound/Outbound phone call, email, and mail handling
Timeline
Office Administrator
We Are Society
12.2022 - Current
Office Administrator
Metro Appliance Service
05.2016 - 12.2022
Office Manager
Roca Roofing & Construction
04.2010 - 04.2016
Secretary
Evans/Jones Allstate Insurance Agency
08.2009 - 04.2010
Associate of Arts - Enterprise Development
Rose State College
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