Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Mandeline Brosam

Norman

Summary

A detail-oriented professional with excellent communication skills and a friendly demeanor, committed to delivering outstanding customer service and ensuring efficient office operations for over 15 years. Experienced in managing a large customer base, performing administrative tasks, and maintaining accurate records. Seeking new opportunities that foster professional growth and development. Highly adaptable and dependable, capable of embracing challenges and thriving in fast-paced environments while consistently demonstrating dedication and professionalism.

Overview

16
16
years of professional experience

Work History

OFFICE ADMINISTRATOR

We Are Society
12.2022 - Current
  • Build lucrative, long-term customer relationships.
  • Address customer concerns/complaints.
  • Sales.
  • Customer appointment scheduling.
  • Meet/show potential customers properties for purchase/lease.
  • Engage in collaborative sessions to further customer satisfaction.
  • Process customer payments.
  • Assist with preparing contracts, documents, flyers, and upcoming websites.
  • Process/review invoices.
  • Prepare/process payments to vendors and suppliers in a timely manner.
  • Reconcile accounts payable transactions & resolve any discrepancies.
  • Maintain and update filing systems, both physical & digital, ensuring easy retrieval of documents.
  • Cash handling, deposits, and mail handling.
  • Hybrid remote job.

OFFICE MANAGER

Metro Appliance Service
04.2016 - 12.2022
  • Cultivated positive customer relationships.
  • Advised customers on service solutions.
  • Customer complaints/inquiries via phone and email.
  • Scheduled customer appointments.
  • Weekly Payroll.
  • Bookkeeping.
  • Sales.
  • Maintained customer information with physical & digital filing system.
  • Prepared/processed Invoices. Accounts payable/receivable
  • Monitored/ordered inventory ensuring availability, appropriate arrival time, and cost - effectiveness.
  • Prepared documents.
  • Trained office staff.
  • Generated daily social media content.
  • Prepared 1099s annually.
  • Credit card processing, cash handling, deposits, and mail handling.
  • Opened and closed office as needed.
  • Hybrid remote job.

OFFICE MANAGER

Roca Roong & Construction
10.2014 - 04.2016
  • Customer relationship management.
  • Communicated new product options to customers.
  • Customer complaints/inquiries via phone and email.
  • Sales via cold calling.
  • Scheduled customer appointments.
  • Maintained customer information with physical filing system.
  • Weekly Payroll.
  • Bookkeeping.
  • Prepared/processed Invoices.
  • Accounts payable/receivable.
  • Cash handling, deposits, and mail handling.
  • Prepared documents.
  • Opened/closed office daily.

CO-OWNER

The Snug Lounge Company
06.2008 - 10.2014
  • Built lucrative, long-term customer relationships.
  • Addressed customer concerns/complaints.
  • Organized meetings to further customer satisfaction.
  • Sales.
  • Processed customer payments.
  • Weekly Payroll.
  • Bookkeeping.
  • Inventory.
  • Reconcile accounts payable transactions & resolve any
  • discrepancies.
  • Prepare/process payments to vendors and suppliers in a timely manner.
  • Credit card processing, cash handling, deposits, and mail handling.
  • Advertisement.
  • Staff management, training, scheduling, hiring/terminating.
  • Scheduled entertainment.
  • Marketing/Advertising.

Education

ASSOCIATE OF ARTS - ENTERPRISE DEVELOPMENT

Rose State College
Midwest City, OK
05.2017

Skills

  • Customer service
  • Stress management
  • Active Listening
  • Dedication
  • Effective communication
  • Patience
  • Time management
  • Emotional intelligence
  • Problem solving
  • Positive attitude

References

  • Jerry Roca, Owner, We Are Society, Oklahoma City, OK, (405) 812-4567, jroca@rocaenterprise.com, Current Employer
  • Matt Niksch, Owner, Metro Appliance Service, Oklahoma City, OK, (405) 414-4317, mattokcappliance@gmail.com, Former Employer
  • Trisha Larkin, RDMS, Mayo Clinic, Rochester, MN, (405) 706-6878, tlarkin4816@gmail.com, Former classmate & co-worker

Languages

English

Timeline

OFFICE ADMINISTRATOR

We Are Society
12.2022 - Current

OFFICE MANAGER

Metro Appliance Service
04.2016 - 12.2022

OFFICE MANAGER

Roca Roong & Construction
10.2014 - 04.2016

CO-OWNER

The Snug Lounge Company
06.2008 - 10.2014

ASSOCIATE OF ARTS - ENTERPRISE DEVELOPMENT

Rose State College
Mandeline Brosam