Kaitlyn (Ariel) Mandell
Winter Garden
Summary
Friendly and reliable team member with a strong work ethic, eager to deliver excellent customer service in a fast-paced environment. Skilled in efficiently preparing coffee and espresso beverages, maintaining a clean and organized workspace, and managing inventory. Dedicated to fostering positive customer experiences while supporting team goals and achieving high operational standards
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
07.2024 - Current
- Customer Service Skills: Skilled at connecting and creating moments with the customer to create memorable experience and deliver excellent customer service.
- Communication Skills: Proven ability to communicate efficiently to coworkers, management, and customers in a polite and efficient manner. Has experience in: order-taking over multiple channels and ensuring coworkers are aware of special requests
- Multi-Tasking: proficient in multi-tasking roles, such as order-taking at the drive-thru while processing cash and card payments or preparing coffee, tea, and food items.
- Technology skills: Experienced in using MAPS POS (Point of Sale) systems to process orders as well as addressing orders, promos and deals made through the McDonald's app
Customer Service Representative
Domino's Pizza
03.2022 - 03.2023
- Customer Service Skills: Ensured positive experience for customers in a fast-paced environment by maintaining a professional demeanor and using problem-solving skills
- Communication Skills: Proven ability to communicate efficiently to coworkers, management, and customers, such as: order-taking over multiple channels and ensuring coworkers are aware of special requests
- Computer skills: Experienced in using POS (Point of Sale) systems to process orders
Education
Associates in Arts Degree - History
Valencia College
05-2026
Skills
- Customer service and engagement
- Health and safety procedures
- Cash register operation
- POS system operation
- Dining room maintenance
- Verbal and written communication
Timeline
Crew Member
McDonald's
07.2024 - Current
Customer Service Representative
Domino's Pizza
03.2022 - 03.2023
Associates in Arts Degree - History
Valencia College
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