Mandesia Clemmons
Carrollton,TX
Summary
Adept in organizational skills and conflict resolution. With a proven track record in customer service and scheduling coordination, my leadership at Heart of Courage significantly expanded community outreach, showcasing my capability to achieve and exceed in fast-paced environments. Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
13
13
years of professional experience
Work History
OUTREACH ASSISTANT
NMBFPC
Dallas, TX
01.2012 - Current
- Researched new methods of conducting outreach through digital platforms such as websites, blogs and podcasts
- Contacted clients in person, by phone, or in writing to verify completion of required or recommended actions
- Advised clients and community groups on issues related to sanitation and hygiene, such as flossing and hand washing
OFFICE MANAGER
Progress Institute
Dallas, TX
06.2023 - 09.2023
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Utilized excellent organizational skills to prioritize tasks effectively
- Delivered quality customer service to staff and customers
- Purchased office supplies and equipment to replenish inventory
- Managed office flow by providing direct support to visitors
- Supervised administrative staff, driving front office operations and continuous workflow
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Resolved conflicts between staff members through mediation or other methods
COMMUNITY OUTREACH COORDINATOR
Heart of Courage
Dallas, TX
05.2021 - 07.2023
- Ability to schedule medical appointments in a clinical setting.
- Assisted in planning and executing special events that promoted organizational initiatives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Attended community, educational and health events to speak and distribute information about agency programs.
- Developed and managed relationships with local partners to maximize outreach efforts.
- Encouraged community members to use program resources to maximize wellness and independence.
- Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive medical and patient identifying information into and or from electronic health records, scheduling systems and reports.
- Maintained detailed records of all outreach activities for reporting purposes.
- Scheduled, cancel, reschedule follow-ups and/consult appointments.
- Verifies, update, and confirms demographic information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Ability to communicate effectively and professionally in person, electronically, and /or by telephone, with internal and external customers.
- Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient too communicate clinical staff instructions to patients.
MANAGER
Wendys
Dallas, TEXAS
02.2020 - 06.2021
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
- Utilized strong analytical and problem-solving skills to address operational issues
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Fostered positive relationships with clients through proactive communication tactics
- Collaborated with staff to develop and carry out processes
Education
HIGH SCHOOL DIPLOMA -
New Beginners Prepotory
Dallas, TX06.2023
Skills
- Decision Making
- Human Resources
- Organizational Skills
- Problem Solving
- Customer Service
- Time Management
- Document Management
- Conflict Resolution
- Scheduling Coordination
Zip
75006
State
TX
City
Carrollton
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
References
References available upon request
References
References available upon request.
Timeline
OFFICE MANAGER
Progress Institute
06.2023 - 09.2023
COMMUNITY OUTREACH COORDINATOR
Heart of Courage
05.2021 - 07.2023
MANAGER
Wendys
02.2020 - 06.2021
OUTREACH ASSISTANT
NMBFPC
01.2012 - Current
HIGH SCHOOL DIPLOMA -
New Beginners Prepotory