Mandesia Clemmons
Carrollton,TX
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
13
13
years of professional experience
Work History
OUTREACH ASSISTANT
NMBFPC
Dallas
01.2012 - Current
- Researched new methods of conducting outreach through digital platforms such as websites, blogs and podcasts.
- Able to operate computerized programs and databases in order to enter, modify and retrieve sensitive client identifying information into or from electric records,scheduling systems, and or reports.
- Conducted follow-up calls or visits with participants after completion of a program and service.
- Coordinated special events such as open houses or workshops designed to provide information about the organization.
OFFICE MANAGER
Progress Institute
Dallas
06.2023 - 09.2023
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Skilled in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
- Ability to work independently in the accomplishment of a wide variety of duties,performing client support.
- Receive, relay and/ or answer incoming and outgoing telephone and electronic messages daily.
- Able to communicate effectively and in a professional manner with staff and clients daily via telephone, email and face to face interactions.
COMMUNITY OUTREACH COORDINATOR
Heart of Courage
Dallas, TX
05.2021 - 07.2023
- Schedules, cancels, reschedules follow-up and/ or consult medical appointments.
- Ability to schedule medical appointments in a clinical setting.
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to clients (patients.)
- Able to participate in team huddles and team meetings to manage and plan patient care.
- Prepare office visits for each business day.
- Verified,updated, and confirmed demographic information.
- Practice excellent customer service skills daily by resolving informal patient xomplaints/concerns and providing paients with non-technical information regarding theirmedical appointments.
MANAGER
Wendys
Dallas, TEXAS
02.2020 - 06.2021
- Mentored and trained new employees on company policies and procedures.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Ability to work independently in the accomplishment of a wide variety of duties performing customer support.
Education
HIGH SCHOOL DIPLOMA -
New Beginners Prepotory
Dallas, TX06.2023
Skills
- Decision Making
- Human Resources
- Organizational Skills
- Problem Solving
- Customer Service
- Time Management
- Social Services Application Assistance
- Client and Community Service
- Document Management
- Conflict Resolution
- Patient Scheduling Coordination
Zip
75006
State
TX
City
Carrollton
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
References
References available upon request
Affiliations
- Angel Tree- Children with incarcerated parents.
- Natalie's Events- Hospitality
Timeline
OFFICE MANAGER
Progress Institute
06.2023 - 09.2023
COMMUNITY OUTREACH COORDINATOR
Heart of Courage
05.2021 - 07.2023
MANAGER
Wendys
02.2020 - 06.2021
OUTREACH ASSISTANT
NMBFPC
01.2012 - Current
HIGH SCHOOL DIPLOMA -
New Beginners Prepotory